Providing good service to your customers is always an effective way to get them coming back. But if you want to build a strong customer base, you need to take it a step further. This is where having a good customer loyalty program will help. Discover how you can build one for your business and […]
Customer Loyalty Program: Keep patrons coming back! Read More »
Remote workers rely on their own devices and internet connection 24/7 while they are working. Most companies suddenly shifted to this kind of set up. So, they did not have the time and resources to provide company owned computers and laptops. By the looks of it, nothing that important is at stake. Since employees know
Cybersecurity Tips For Working Remotely Read More »
What is Workplace Bullying? When defining bullying, different variations and ideas come to mind. However, it doesn\’t matter if this abuse happens in school or the workplace. It is bullying as long as it is categorized as a persistent pattern of mistreatment from those around you. Workplace bullying is a type of bullying that occurs
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The way companies operate have changed overtime. Before, acquiring talent means considering how close they lived to the office. Today, more companies, small-scale or giants, hire the same experienced individuals wherever they are in the world. That\’s what we call outsourcing. But the big question is, when is the right time to outsource? Whether you
Outsourcing For Your Company: When To Start? Read More »
Since its introduction 14 years ago, Twitter has remained a valuable customer support channel for many companies. Its real-time nature lets them respond to customer concerns and complaints. But many businesses still struggle to take advantage of the platform for the task. To help you out, let us explore some strategies on how to dispense
Twitter Customer Support: Help Customers With Your Tweets Read More »
Chatbots and human agents are considered as two effective means of responding to customer inquiries. The former offers a quick way to respond to questions while the latter gives that necessary human element to better engage these customers. But using the two side by side in an effective communication strategy can be challenging. Let\’s take
Chatbots And Human Agents: Bring Them Together Read More »
Being able to provide your customers with adequate support is essential to build a stronger relationship with them. And for you to do that on a consistent manner, you need to have a good quality assurance process. Here is how you can build and integrate it into your customer support system. Understanding quality assurance in
Quality Assurance In Customer Service: How Do You Track It? Read More »
“Improve customer service, increase sales”. This saying holds true across all industries and businesses. A study from the Corporate Equality Index (CEI) showed that when a company offers good customer service, 86% will pay more, and 40% will buy more. It has also been found out by White House Office of Consumer Affairs that superior
How Good Customer Service Can Double Your Revenue Read More »
Lead generation is a vital activity for businesses to draw in more customers and create sales. But it is also a tedious effort, with sales teams often going after thousands of people just for their contacts. Luckily, there are a lot of tools that make the task easier. Here are some of the best lead
The Lead Generation Tools That Will Make Your Business Grow Read More »
As companies continue to infuse a substantial amount of capital into their marketing efforts to gain new customers, they tend to spend much less to drive customer loyalty. About 80% less. But that does not mean customer retention is less important, it is just that it simply costs less. Winning over new customers costs 5
5 Strategies to Drive Customer Loyalty Read More »