With how fast the SaaS industry is growing, it will have to deal with a lot of challenges. One of the most significant of these is cybersecurity. Here, your startup business needs to be ready to protect your users from cyber threats while they’re exploring your service. But how do you do that? And where […]
SaaS Startup Business 01: Beefing Up Your Cybersecurity Read More »
Attracting new customers is by no means easy. Your startup business needs to put all the effort into marketing and catching their interest. Thus, many experts will advise you to ensure that the customers you get will stay longer. But even that effort needs careful planning on your part. That is where running a customer
Startup Business Customer Retention Programs: The Secrets To Making Them Stay MORE Read More »
Good communication is essential for your startup company to get more out of outsourcing. But to achieve it, you need to be strategic in your approach. The idea is to make that communication more natural and conducive to the project. Learn how to develop that strategy and effectively implement it with your provider. Communication Challenges
Startup Company Outsourcing: Communication: MORE Effective Connections With Your Partner Read More »
For any startup business, getting as many new customers as they can is vital for their growth. However, catching the attention of these customers and getting them to convert is by no means easy. Here, you need the right strategy for the task. Let’s look at how you can build that winning strategy and how
Startup Business Customer Acquisition: Creating The Ultimate Strategy For It Read More »
During the first few weeks of the COVID-19 lockdowns, working from home seemed to be an exciting new opportunity for companies and their employees. But almost half a year later, that prospect doesn’t seem fun after all. And as it turns out, many are feeling burned out from doing their jobs at home. So, how
Work-From-Home Burnout: Help Your Team Deal With It Read More »
It’s always great to work when everyone on your team is in harmony with each other. But that is not always the case. Conflicts between members can arise at any moment. And these will have an impact on your work if not resolved immediately. The situation becomes even harder when dealing with remote teams. To
Conflict Resolution: How To Keep Your Remote Team Together Read More »
When hiring customer support agents, companies often focus on the hard skills that are required for the job, like language proficiency or technical knowledge. However, there is another set of skills that might not be as prominent but are still vital for your agents. These so-called soft skills play an important role in making your
The Soft Skills Competent Customers Service Agents Should Have Read More »
The advent of telecommuting and remote work has allowed many people to work from anywhere they want, even at the comforts of their homes. But while this is a welcomed development, it does introduce a challenge for remote teams. With members not seeing each other face to face, the team can end up having weaker
Getting Your Remote Workers Closer Together Read More »