Startup owners handle a lot of tasks on a daily basis from sales, human resources, and business analysts, among others. There is so much going on their plate that taking care of the customer service part is often left behind. Aside from this fact, startups are always competing with each other. Having said this, one […]
Basic Customer Service Tips For Startups Read More »
Many startup companies struggle with their business simply because they get overwhelmed with the tasks that need to be accomplished on a daily basis. Most of them are also not 100% aware of how challenging it is to run their own company. The thing is, being an entrepreneur doesn’t give you assurance that your business
Do’s and Don’ts of Startup Companies Read More »
Managing your social media presence is essential to have a strong community of customers. But doing everything yourself requires a lot of commitment and time. And for a startup like yours, this is not always possible. Here is how you can take advantage of outsourcing to overcome that challenge and have a strong start in
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Outsourcing customer support tasks can be tricky. You will often worry about whether these outsourced agents can provide the right kind of service. For that, you should consider getting customer support specialists instead of regular agents. But what makes these specialists a cut above the rest and how do you get 5-star customer service from
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If your internet connection is slower than usual, you are not alone. Ever since COVID-19 prompted almost everyone to stay at home, the competition between internet users grows each day. Certain family members are working and studying at the same time. Imagine the amount of internet bandwidth it takes when two or more people are
The Right Internet Bandwidth To Effectively Work From Home Read More »
With the holidays fast approaching, regular folks are not the only ones excited. Companies also look forward to the season as it means more customers. But with all those customers coming, you might find your hands full handling service requests. Here is how you can maintain your holiday customer service going during the season. Holiday
Holiday Customer Service: Getting Your Team Ready For The Christmas Rush Read More »
With 2020 down to its last few months, companies complete yet another year of customer service work. And as we bring the year to a close, many will start looking at what’s ahead for next year. Here are some of the customer service trends for 2021 that you should be ready for. 2021 customer service
Customer Service Trends You Should Look Forward to in 2021 Read More »
Deciding on where to outsource your business is just as crucial as knowing when the right time to outsource is. The complex process you had to go through when hiring a helping hand for your company starts off with the right outsourcing destination. Sure, maybe all countries are offering this type of service to those
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Gone are the days when only a few people have mobile phones. Now, no matter where you turn, everyone is either scrolling, texting, calling, or playing with their cellular device. According to a data released by Flurry last 2017, Americans spend a minimum of 5 hours per day using their phones. 92% of these U.S.
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One of the challenges of customer support is keeping up with all the requests coming in. This is especially the case when you need to handle hundreds of customer requests a day. Here, a support ticket system would be a lot of help. But which of the various software should you get? Here are some
Support Ticket System Rundown: The Best Options For Your Team Read More »