March is Women’s Month. But it isn’t just about celebrating womanhood. It is also about pushing for greater equality and inclusivity for them. And one of the areas where this becomes more crucial is in the workplace. So, how do we push for greater gender equality here? The Challenges Women Face In The Workplace While […]
Keeping your contact center agents on the top of their game is essential for ensuring better customer service. And this is where agent coaching comes into play. But it can often require a lot of effort on your part. Discover how you can tap outsourcing to keep your agents at their best. Why Agent Coaching
Outsourcing Agent Coaching: Improving Your Team And MORE. Read More »
It’s Halloween again and ‘tis the season to be sharing scary stories. But while you might have heard the tales about ghosts, ghouls, and hauntings, there are even more horrifying stories in the office. Virtua Solutions presents you with these spine-chilling tales of office horror. Office Horror no. 1: Petsa De Peligro (The Date Of
Office Horror That Will Send Chills Down Your Bones Read More »
Running a startup business is often about effectively managing different intricate parts. And one of the most complex aspects is arguably the team that works under you. Luckily, there is a solution to that. Discover what Virtua offers and how we can lend you a hand. The Challenges Of Workforce Management While you might initially
Startup Business Workforce Management: The Solution Virtua Offers Read More »
Running your startup business is often an involved affair. As the leader of your company, you are in charge of many things. That includes being the primary solver of any problem that crops up. That can, of course, be rather tedious, as every problem might be different from the last one. For that, you need
Startup Business 101: Problem Solving Strategies To Help You Succeed Read More »
Innovation is one of the essential elements driving the evolution of a startup business. But while you might be at the forefront of developing new ideas, there is more to it within your company. That would be the very people you are working with. Being able to tap into this pool of innovation can definitely
Startup Business 101: Fostering An Innovative Work Culture Read More »
One of the keys to the success of your startup business is hardworking employees. After all, when they are all geared up for work, you can be sure that your team will give customers the best service. But you might wonder how you can get your team psyched up for the task. After all, good
Employee Motivation: The Key To Startup Business Success Read More »
Having a contact center is a great help for a business, even if yours is just a startup company. With it, you can handle more customer engagements. However, operating your contact center is not always a walk in the park. One of the challenges that you will encounter here is contact center attrition. It can
Startup Company Contact Center Attrition: How To Handle Them And Keep MORE Agents Read More »
For your startup company to grow, it isn’t enough to just invest on the infrastructure. You would also want to invest in the growth of your team. Here, employee education becomes an essential component. But for your team to really get more out of the education, they need to be more receptive to it. Developing
Startup Company 101: Building A Culture Of Learning Within Your Team Read More »
Running a startup business is by no means a walk in the park. There are a lot of parts that you have to oversee and bring together. And that’s just within the confines of the company. You also have to deal with external entities that affect your business operations. In all of this, a better
Startup Business Corporate Engagement: A Key To Success Read More »
