As companies continue to infuse a substantial amount of capital into their marketing efforts to gain new customers, they tend to spend much less to drive customer loyalty. About 80% less. But that does not mean customer retention is less important, it is just that it simply costs less. Winning over new customers costs 5 […]
5 Strategies to Drive Customer Loyalty Read More »
Customer Issue Resolution: Do It In Four Steps Written by: Roger One of the most important goals of customer service is to satisfactorily resolve customer issues. But fulfilling it can be surprisingly hard. That is why you need to have a more structured strategy. Let’s take a look at the various steps to follow and
Customer Issue Resolution: Do It In Four Steps Read More »
Mobile apps have become a popular marketing tool these days, with companies launching their own apps almost daily. This is not surprising since you get both a promotional tool and an engagement platform rolled into one. But getting people to actually use your mobile app is not easy. Let\’s take a look at how you
Mobile App Onboarding: Help Users Master Your App Read More »
When dealing with customer complaints, support agents try to find solutions as fast as possible. But this is just part of the work to be done. Being able to keep the customer calm while you look for that solution is even more crucial. Let’s explore how you can effectively manage customer emotions and have them
Mastering Customer Emotions For Complaint Resolutions Read More »
Ever since its introduction more than a decade ago, social media has become a vital customer support channel for businesses. But are you using it to the fullest? Let’s explore the ways how you can better take advantage of social media for customer service. Why Social Media is Great for Customer Service Before using social
Social Media For Customer Service: Finding a Better Approach Read More »
The COVID-19 pandemic has had a significant effect not only on people’s health but also that of businesses. Because of lockdowns and travel restrictions, companies had to significantly alter their operations. Customer service is one department heavily affected, as agents try to continue assisting patrons during the situation. Let’s take a look at the different
Customer Service and COVID-19: How Companies Can Overcome The Challenges. Read More »
Whoever said words can’t hurt has never worked in the customer support industry or he’d know the world of pain that comes from the slightest mishap in phrasing. Navigating a call, especially one from an irate customer, is like walking through a minefield. One misstep can cause a client to flare-up and totally put the
WHAT NOT TO SAY TO CUSTOMERS Read More »
Artificial intelligence continues to make its presence known in the business arena. That is to say, it shapes how we conduct our work processes. It streamlines our business solutions and enhances the efficiency and productivity of our organization. There is vast potential in the use of AI for quality assurance. It redefines parameters for automation,
How AI is Elevating Quality Assurance for Customer Support Read More »
“No” is not a taboo word in the customer service industry. It comes with the territory and it also comes with its challenges. It is a road you tread lightly for fear of offending the customer and earning their ire. While you have been told to equate customer support with exceeding customer expectations and keeping
How to say “No” to a Customer Read More »
Keeping in constant communication with everyone is essential for the success of a remote office. As such, you want a good telephony system in place for your operations. Here are five of the best systems that you can take advantage of. Telephony system no. 1: RingCentral RingCentral is a cloud-based Voice over IP (VoIP)
Top 5 Telephony Systems – Pros And Cons Read More »
