Since its introduction 14 years ago, Twitter has remained a valuable customer support channel for many companies. Its real-time nature lets them respond to customer concerns and complaints. But many businesses still struggle to take advantage of the platform for the task. To help you out, let us explore some strategies on how to dispense […]
Twitter Customer Support: Help Customers With Your Tweets Read More »
Customer Service can make or break a company. That is why companies hire talented and experienced customer service representatives to ensure high quality output. However, hiring seasoned employees is just the initial step. If the company really wants to expand the knowledge, efficiency, and productivity of their support reps, a formal CSR training program is
CSR Training Program Development 101 Read More »
Chat is considered as one of the most effective forms of customer support, as it provides customers with real-time responses for their problems. But it can also be very challenging since you need to deliver the same level of service as phone support but through writing. Here is how you can make your chat support
Turn Chat Into A Potent Customer Support Channel Read More »
Chatbots and human agents are considered as two effective means of responding to customer inquiries. The former offers a quick way to respond to questions while the latter gives that necessary human element to better engage these customers. But using the two side by side in an effective communication strategy can be challenging. Let\’s take
Chatbots And Human Agents: Bring Them Together Read More »
Being able to provide your customers with adequate support is essential to build a stronger relationship with them. And for you to do that on a consistent manner, you need to have a good quality assurance process. Here is how you can build and integrate it into your customer support system. Understanding quality assurance in
Quality Assurance In Customer Service: How Do You Track It? Read More »
When hiring customer support agents, companies often focus on the hard skills that are required for the job, like language proficiency or technical knowledge. However, there is another set of skills that might not be as prominent but are still vital for your agents. These so-called soft skills play an important role in making your
The Soft Skills Competent Customers Service Agents Should Have Read More »
“Improve customer service, increase sales”. This saying holds true across all industries and businesses. A study from the Corporate Equality Index (CEI) showed that when a company offers good customer service, 86% will pay more, and 40% will buy more. It has also been found out by White House Office of Consumer Affairs that superior
How Good Customer Service Can Double Your Revenue Read More »
There is no denying that the foundation of a company’s success hinges on customer satisfaction. After all, the consumers are the ones who open the flood gates of revenue, which allows a business to prosper. So, it goes without saying that companies must put a premium on their customer service at all times. Still, crisis
How to Win Over Irate Customers Read More »
Customer service is often a demanding job, not just physically but also mentally. You often have to deal with various customers with different needs and personalities. And all the pressure to serve them can take its toll on your emotional well-being. As such, you and your team need to build up your emotional intelligence for
Emotional Intelligence: How To Use It To Better Serve Customers Read More »
Being able to adequately serve customers is central to building a good relationship with them. But, sometimes, you come across people who seem too hard to deal with. Let’s take a look at the different types of difficult customers that you will encounter and how you can effectively bring them to your fold. Difficult Customer
5 Difficult Customers and How to Deal with Them Read More »
