Creating customer service scripts helps agents quickly respond to service requests. But these scripts can sometimes feel dull, uninspired, and, and ineffective at connecting the company with its customers. What you need here is to explore positive scripting. Here is how you can make more effective use of it. What Is Positive Scripting? Positive scripting […]
Positive Scripting Tricks For Better Customer Service Read More »
Outsourcing customer support tasks can be tricky. You will often worry about whether these outsourced agents can provide the right kind of service. For that, you should consider getting customer support specialists instead of regular agents. But what makes these specialists a cut above the rest and how do you get 5-star customer service from
Get 5-Star Customer Service From The Specialists Read More »
It takes a lot of professionalism to maintain a good relationship with your customers in the middle of a crisis. Often, you will find your company in an unexpected situation that you never see coming. Customers will message you nonstop about their demands, complaints, refunds, and other issues. If you are not well-prepared, you might
Customer Satisfaction Through Crisis Management Planning Read More »
With the holidays fast approaching, regular folks are not the only ones excited. Companies also look forward to the season as it means more customers. But with all those customers coming, you might find your hands full handling service requests. Here is how you can maintain your holiday customer service going during the season. Holiday
Holiday Customer Service: Getting Your Team Ready For The Christmas Rush Read More »
With 2020 down to its last few months, companies complete yet another year of customer service work. And as we bring the year to a close, many will start looking at what’s ahead for next year. Here are some of the customer service trends for 2021 that you should be ready for. 2021 customer service
Customer Service Trends You Should Look Forward to in 2021 Read More »
Gone are the days when only a few people have mobile phones. Now, no matter where you turn, everyone is either scrolling, texting, calling, or playing with their cellular device. According to a data released by Flurry last 2017, Americans spend a minimum of 5 hours per day using their phones. 92% of these U.S.
SMS Messaging For Customer Support: A Comprehensive Guide Read More »
Providing good service to your customers is always an effective way to get them coming back. But if you want to build a strong customer base, you need to take it a step further. This is where having a good customer loyalty program will help. Discover how you can build one for your business and
Customer Loyalty Program: Keep patrons coming back! Read More »
Since its introduction 14 years ago, Twitter has remained a valuable customer support channel for many companies. Its real-time nature lets them respond to customer concerns and complaints. But many businesses still struggle to take advantage of the platform for the task. To help you out, let us explore some strategies on how to dispense
Twitter Customer Support: Help Customers With Your Tweets Read More »
Chat is considered as one of the most effective forms of customer support, as it provides customers with real-time responses for their problems. But it can also be very challenging since you need to deliver the same level of service as phone support but through writing. Here is how you can make your chat support
Turn Chat Into A Potent Customer Support Channel Read More »
Being able to provide your customers with adequate support is essential to build a stronger relationship with them. And for you to do that on a consistent manner, you need to have a good quality assurance process. Here is how you can build and integrate it into your customer support system. Understanding quality assurance in
Quality Assurance In Customer Service: How Do You Track It? Read More »
