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Overcoming SaaS customer service roadblocks

Overcoming SaaS Customer Service Roadblocks Through Outsourcing

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Software-as-a-Service (SaaS) companies changed the game. The SaaS industry revolutionized delivering digital products to the public.  However, doing so is not without its challenges.  In particular, providing excellent customer service can be challenging.  Luckily, outsourcing is a solution that SaaS companies leaders can explore to overcome the roadblocks to better serve their SaaS user base.  […]

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Experience transformation

Experience Transformation: Helping Your Customers Experience Your Brand MORE

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Delivering good customer service is always a vital goal for any business. However, in your effort to make that happen, you might end up doing the opposite. To deal with that, you need to explore experience transformation. But how does it work exactly and how do you make it happen? Let’s look further.  What Is

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Relationship marketing

Relationship Marketing: Connecting With Your Customers In A MORE Novel Way

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Hooking customers to your brand will often require a lot of marketing effort. You typically focus on how to push your product or service to more people. However, there is another approach you can explore to connect with them. We’re talking about relationship marketing. So, how does it work and how can you make it

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B2B Customer Service in 2024: What It Will Look Like

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While you might not realize it, good customer service is crucial for business-to-business engagements. And just like its B2C counterpart, B2B customer service is undergoing many exciting changes. Let’s see what 2024 holds for the field and discover how Virtua Solutions can help you get more out of these.  2024 B2B Customer Service Trend No.

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Outsourcing customer sentiment analytics

Outsourcing Sentiment Analytics And Better Understanding Customers

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Understanding the customer is one of the essential keys to delivering great service to them. But there is more to it than just getting their demographic data or preferences. You will also need to understand their mindset on things. That is where sentiment analytics comes into play. Let’s find out what it offers and how

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