Good customer service is at the heart of any successful startup business venture. But as your patrons grow in number, it can be a challenge to maintain that, here, you will soon encounter various service errors that can mar the customer experience. So, how can you better handle and triumph over these errors? Let’s discover […]
Startup Business 101: Dealing With Customer Service Errors Read More »
For a startup business, knowing how effective you are in delivering an excellent customer experience is a must. After all, it will help you chart your future course. But getting that picture can sometimes involve a lot of guesswork. One way of making that work easier is by doing a customer experience maturity assessment. But
Startup Business Customer Experience Maturity: Making Your CX Grow MORE Read More »
Getting feedback from customers is essential for the operations of a startup business. After all, this feedback serves as the basis of your improvements. But gathering and acting upon this feedback can be a lot of work. That is where customer advisory boards can be effective partners. They can help you better understand your customer
Startup Business Customer Advisory Boards: Getting MORE From Them Read More »
Onboarding is one of the most critical stages for a SaaS startup business to capture a customer. But even with a meticulously planned onboarding strategy, it might sometimes not be enough. You might wonder whether something is missing from your effort. As it is, it might indeed be the case. Here, you are probably missing
Startup Business 101: Creating Moments That Make Customers Go “Aha!” Read More »
Having strong customer support is one of the keys that can help propel your startup business to grow significantly. But it can also be one of the more challenging aspects of your business. After all, you might ask, how do you deliver excellent customer support? For that, you need to break down the idea of
Startup Business Customer Support: The Elements You Need To Master MORE Read More »
Customer success is a vital part of startup business success. After all, if your customers can fulfill their goals, they are more likely to stick with you longer. And this can help your business grow further. However, one challenge here is that customers might view success differently from each other. And they would want to
Startup Business Customer Success: Making It More Personal Read More »
Effective customer engagement is one of the things that will propel your new startup business to success. But as those engagements increase, the work becomes more challenging. You will soon have to juggle more interactions than you would expect. Here, customer engagement hubs can be a handy tool to coordinate your efforts. But how do
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Facebook is arguably the most popular channel for customer service on social media. But it is by no means the be-all-end-all. With new social media platforms emerging now and then, your startup company has plenty to choose from. But which ones are worth jumping into? And how do you use these effectively? Let’s take a
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Delivering good customer service is always an ongoing challenge for a startup business. You need to keep them invested long enough to continue purchasing. But psychology gives you some useful tools to help your efforts. One of these is, surprisingly, cognitive biases. When used right, you can use these biases to nudge your patrons in
Startup Business Customer Service: Tapping Customer Biases Read More »
For your startup business to grow, customer service should go to the next level. And one of the aspects that you would want to look into is efficiency. Let’s look at what this means exactly and how you can pull it off. Defining Customer Service Efficiency For Your Startup Business Simply put, efficiency in customer
Startup Business 101: Boosting Customer Service Efficiency Read More »