When you talk about B2B marketing, you often imagine it as people in suits discussing purely business matters. But there is a better strategy for doing it. Here is a useful guide on how your startup company can add a human touch to your business-to-business marketing. Why Humanize B2B Marketing? Considering that B2B marketing happens […]
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As your startup business grows, you need to arm your new and existing employees with the right skills and knowledge. But with all the work that has to be done for the business, facilitating an in-house training program can be challenging. Outsourcing can be a surprisingly effective solution to this need. Here is how you
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Brands put in a lot of effort to get customers to transact with them. After all, it is the main goal of any business. But what happens beyond that? This is where after-sales engagement comes into play. And it is more important than you might expect. Here is how you can get a strong start
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While many are familiar with customer-facing work like sales and customer service, there is more to running a startup company than just that. And these other tasks can themselves take a considerable amount of time. Here is how you can take advantage of back-office outsourcing to deal with them and streamline your company processes further.
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Email has long been considered one of the pillars of customer support. But with the emergence of real-time channels like social media and chat, it has been pushed towards the background. That doesn’t mean that you have to forget about it, though. Here is how you can get a strong start with email-based customer support
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While customers purchasing your products is thought of as the endpoint of a transaction, there is more to it. For them to be fully satisfied with the transaction, they must be satisfied with the product in use. This is where customer success comes in. Let\’s explore what it is and how your startup business can
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With the holidays fast approaching, regular folks are not the only ones excited. Companies also look forward to the season as it means more customers. But with all those customers coming, you might find your hands full handling service requests. Here is how you can maintain your holiday customer service going during the season. Holiday
Holiday Customer Service: Getting Your Team Ready For The Christmas Rush Read More »
Being able to provide adequate tech support to employees is vital to keep your operations running. But if you are managing a remote team, it can be more difficult to render such support. This can have an impact on how well they can meet job demands. Let’s take a look at how you can build
Tech Support For Remote Teams: How You Can Effectively Provide It Read More »
Being able to provide your customers with adequate support is essential to build a stronger relationship with them. And for you to do that on a consistent manner, you need to have a good quality assurance process. Here is how you can build and integrate it into your customer support system. Understanding quality assurance in
Quality Assurance In Customer Service: How Do You Track It? Read More »
Remote workers have become indispensable for many businesses nowadays. They let companies continue their operations beyond the usual office hours. But getting the right people for the job can be challenging. Here is a useful guide on how to spot the ideal remote worker and bring them in with your hiring process. The qualities of
Remote Worker Hiring: A Handy Guide Read More »