Tending to your startup business employees is always an essential duty. However, with all the other tasks, it can sometimes be hard to accomplish. This is where creating an effective employee self-service strategy will be really helpful. Find out how it works and how you can use outsourcing to make it even better for your team.
What Is Employee Self-Service Anyway
As its name implies, employee self-service is a system that lets employees do human resources-related tasks by themselves. That ranges from tasks like updating their personal information to enrolling in company benefits and other employee-related processes. The service can also extend to other areas like IT and administrative tasks.
The idea here is that employee self-service helps streamline your startup business human resources work. Letting employees themselves handle some of the more repetitive tasks allows your HR team to focus on more important matters. Employees also don’t have to wait for a long time.
Ultimately, effective employee self-service creates a more positive work environment, as it gives employees more control over their employment information and functions. That encourages more retention.
The Challenges Of employee Self-Service
While you might think of employee self-service as a “setup and forget: type of deal, that is not the case. For it to succeed, you have to do it right. And you will encounter the following challenges here.
Creating Awareness
One of the significant challenges that can impede the implementation of your self service solution is your employees not even knowing about it in the first place. They might either be not aware that it is available or don’t know where to start using it. That is often due to the lack of information dissemination on your part.
Creator Greater User Adoption
The next challenge you will often face with employee self service is creating greater user adoption. While your team might already know about the self service solution, they might not be inclined to use it more. The situation can be due to various factors, such as usability issues or simple employee inexperience. For this, you need a way to convince them to try it out.
Reaching Employees Wherever They Are
One of the beauties of a self-service system is that employees are supposed to be able to use it wherever they are. However, this also creates the next challenge for you. As it is, employees often prefer different ways of accessing company information. That means you should be ready to cater to these diverse preferences.
Providing Relevant Information
As we mentioned, self-service is not a “fire and forget” solution. And one of the aspects here that you would definitely not want to forget is updating the solution’s information. That requires attention not just in ensuring that updates roll out regularly. You also want to ensure that the information in these updates are correct and relevant to users.
Improving Employee Self-Service Through Outsourcing
Often, the one thing that is making the above challenges seemingly hard to overcome is the lack of personnel who will oversee the implementation of self-service. Here, your team might already be too busy to allot the time for it.
That is where outsourcing comes into play. With it, you can have a more consistent system of running your employee self-service functions. The idea here is to live up to the concept by having most of the management done externally. That means even your administrative team can enjoy the feature without worrying about how to run it later.
Providing A Complete Solution Through Outsourcing
As it is, employee self service comprises several different areas. Virtua is ready to cover many of these areas so you get a complete self-service package. Some of the main areas we will handle for you include the following.
Employee Record management
Since providing employees easy access to their information is one of the main thrusts of self-service, this is the first key area we are ready to help. Our human resources specialists will be the one to sift through and organize all that information. Additionally, we handle the updating of this info to keep in time with employee movement.
Our team will also be the one to manage the tools to access this info. For instance, we will ensure that your access portal is up at all times. We also guide employees should they encounter issues with the system.
Knowledge Management
Another area we can handle for your self service infrastructure is knowledge management. Like the above, we will ensure everything is in good order so your team can have that knowledge on demand. In particular, we will ensure that your knowledge base and resources are well-organized and easily usable.
Furthermore, we will help make your knowledge dissemination process more efficient. Our team can take over some tasks related to helping employees access certain information. We can facilitate the automated sending of knowledge to different teams.
Doing MORE For Your Employees Through Outsourcing
Employee self-service is a great feature to help your team do more. And with Virtua Solutions Outsourcing by your side, you will see them succeed in this effort. Contact us today and let’s give them all the tools they need to serve themselves and customers.