When expanding business operations, you often have two options for meeting increased demands. One to outsource some of the work you are doing, while the other is to automate it. But what if you can take advantage of both methods at the same time? Let’s explore how you can combine outsourcing and automation in a […]
Outsourcing And Automation: Harness Both To Expand Your Business Read More »
In recent years, the Philippines has become one of the popular destinations for outsourced work from all over the world. But to get the right talents and good results, companies need to understand how the local industry works. Here is a quick guide on outsourcing in the Philippines and how to better take advantage of
Outsourcing In The Philippines: What You Should Know Read More »
Artificial intelligence continues to make its presence known in the business arena. That is to say, it shapes how we conduct our work processes. It streamlines our business solutions and enhances the efficiency and productivity of our organization. There is vast potential in the use of AI for quality assurance. It redefines parameters for automation,
How AI is Elevating Quality Assurance for Customer Support Read More »
“No” is not a taboo word in the customer service industry. It comes with the territory and it also comes with its challenges. It is a road you tread lightly for fear of offending the customer and earning their ire. While you have been told to equate customer support with exceeding customer expectations and keeping
How to say “No” to a Customer Read More »
As companies race to expand their operations, they are turning to outsourcing to fill their workforce needs. But while these companies know the benefits that outsourced talents offer, they would also want to know the cons involved. Here is a quick cost-benefit analysis of outsourcing to help you decide whether to adopt it. . A
Outsourcing Costs And Benefits: Understanding What It Offers Read More »
Remote workers have become indispensable for many businesses nowadays. They let companies continue their operations beyond the usual office hours. But getting the right remote workers for the job can be challenging. Here is a useful guide on how to spot perfect candidates and bring them in with your hiring process. The qualities to look
Getting The Right Remote Workers: A Handy Guide Read More »
In recent years, the Philippines has become one of the popular destinations for outsourced work from all over the world. But to get the right talents and good results, companies need to understand how the local industry works. Here is a quick guide on outsourcing in the Philippines and how to better take advantage of
A Quick Guide To Outsourcing In The Philippines Read More »
Keeping in constant communication with everyone is essential for the success of a remote office. As such, you want a good telephony system in place for your operations. Here are five of the best systems that you can take advantage of. Telephony system no. 1: RingCentral RingCentral is a cloud-based Voice over IP (VoIP)
Top 5 Telephony Systems – Pros And Cons Read More »
With remote workers and freelancers becoming a significant section of the global workforce, many businesses are now scouring around the world for fresh talents. The Philippines is one of the countries that have been at the forefront of the new trend. But why would you want to hire staff from this Southeast Asian nation? Here
Why Hire From the Philippines? – Skills and Values That We are Known for Read More »
