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How AI is Elevating Quality Assurance for Customer Support

Artificial intelligence continues to make its presence known in the business arena. That is to say, it shapes how we conduct our work processes. It streamlines our business solutions and enhances the efficiency and productivity of our organization. There is vast potential in the use of AI for quality assurance. It redefines parameters for automation,

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How to say “No” to a Customer

“No” is not a taboo word in the customer service industry. It comes with the territory and it also comes with its challenges. It is a road you tread lightly for fear of offending the customer and earning their ire. While you have been told to equate customer support with exceeding customer expectations and keeping

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Getting The Right Remote Workers: A Handy Guide

Remote workers have become indispensable for many businesses nowadays. They let companies continue their operations beyond the usual office hours. But getting the right remote workers for the job can be challenging. Here is a useful guide on how to spot perfect candidates and bring them in with your hiring process.  The qualities to look

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