Freelancer

Doing Freelancer Interview Right And Attracting Great Talents

The freelancer industry has been a boon for many businesses, letting them find and hire good talent for both short and long-term work when needed. But choosing the right candidate from the dozens of applicants is not going to be easy. As such, you need to have a rigorous freelancer interview process to narrow down

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How AI is Elevating Quality Assurance for Customer Support

Artificial intelligence continues to make its presence known in the business arena. That is to say, it shapes how we conduct our work processes. It streamlines our business solutions and enhances the efficiency and productivity of our organization. There is vast potential in the use of AI for quality assurance. It redefines parameters for automation,

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How to say “No” to a Customer

“No” is not a taboo word in the customer service industry. It comes with the territory and it also comes with its challenges. It is a road you tread lightly for fear of offending the customer and earning their ire. While you have been told to equate customer support with exceeding customer expectations and keeping

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Work-Life Balance: How To Achieve It While Working From Home.

One of the often touted benefits that freelancers get from their chosen career path is the opportunity to spend more time for themselves. But as many would attest, reaping this benefit is far harder in practice, as they soon find themselves chasing deadlines and juggling more projects than they can manage. So, how do you

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Getting The Right Remote Workers: A Handy Guide

Remote workers have become indispensable for many businesses nowadays. They let companies continue their operations beyond the usual office hours. But getting the right remote workers for the job can be challenging. Here is a useful guide on how to spot perfect candidates and bring them in with your hiring process.  The qualities to look

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