Customer Support

Social Media For Customer Service: Finding a Better Approach

Ever since its introduction more than a decade ago, social media has become a vital customer support channel for businesses. But are you using it to the fullest? Let’s explore the ways how you can better take advantage of social media for customer service.  Why Social Media is Great for Customer Service Before using social

Social Media For Customer Service: Finding a Better Approach Read More »

Customer Service and COVID-19: How Companies Can Overcome The Challenges.

The COVID-19 pandemic has had a significant effect not only on people’s health but also that of businesses. Because of lockdowns and travel restrictions, companies had to significantly alter their operations. Customer service is one department heavily affected, as agents try to continue assisting patrons during the situation. Let’s take a look at the different

Customer Service and COVID-19: How Companies Can Overcome The Challenges. Read More »

How AI is Elevating Quality Assurance for Customer Support

Artificial intelligence continues to make its presence known in the business arena. That is to say, it shapes how we conduct our work processes. It streamlines our business solutions and enhances the efficiency and productivity of our organization. There is vast potential in the use of AI for quality assurance. It redefines parameters for automation,

How AI is Elevating Quality Assurance for Customer Support Read More »

How to say “No” to a Customer

“No” is not a taboo word in the customer service industry. It comes with the territory and it also comes with its challenges. It is a road you tread lightly for fear of offending the customer and earning their ire. While you have been told to equate customer support with exceeding customer expectations and keeping

How to say “No” to a Customer Read More »