Chatbots and human agents are considered as two effective means of responding to customer inquiries. The former offers a quick way to respond to questions while the latter gives that necessary human element to better engage these customers. But using the two side by side in an effective communication strategy can be challenging. Let\’s take […]
Chatbots And Human Agents: Bring Them Together Read More »
Being able to provide your customers with adequate support is essential to build a stronger relationship with them. And for you to do that on a consistent manner, you need to have a good quality assurance process. Here is how you can build and integrate it into your customer support system. Understanding quality assurance in
Quality Assurance In Customer Service: How Do You Track It? Read More »
When hiring customer support agents, companies often focus on the hard skills that are required for the job, like language proficiency or technical knowledge. However, there is another set of skills that might not be as prominent but are still vital for your agents. These so-called soft skills play an important role in making your
The Soft Skills Competent Customers Service Agents Should Have Read More »
“Improve customer service, increase sales”. This saying holds true across all industries and businesses. A study from the Corporate Equality Index (CEI) showed that when a company offers good customer service, 86% will pay more, and 40% will buy more. It has also been found out by White House Office of Consumer Affairs that superior
How Good Customer Service Can Double Your Revenue Read More »
There is no denying that the foundation of a company’s success hinges on customer satisfaction. After all, the consumers are the ones who open the flood gates of revenue, which allows a business to prosper. So, it goes without saying that companies must put a premium on their customer service at all times. Still, crisis
How to Win Over Irate Customers Read More »
Customer service is often a demanding job, not just physically but also mentally. You often have to deal with various customers with different needs and personalities. And all the pressure to serve them can take its toll on your emotional well-being. As such, you and your team need to build up your emotional intelligence for
Emotional Intelligence: How To Use It To Better Serve Customers Read More »
Being able to adequately serve customers is central to building a good relationship with them. But, sometimes, you come across people who seem too hard to deal with. Let’s take a look at the different types of difficult customers that you will encounter and how you can effectively bring them to your fold. Difficult Customer
5 Difficult Customers and How to Deal with Them Read More »
As companies continue to infuse a substantial amount of capital into their marketing efforts to gain new customers, they tend to spend much less to drive customer loyalty. About 80% less. But that does not mean customer retention is less important, it is just that it simply costs less. Winning over new customers costs 5
5 Strategies to Drive Customer Loyalty Read More »
Customer Issue Resolution: Do It In Four Steps Written by: Roger One of the most important goals of customer service is to satisfactorily resolve customer issues. But fulfilling it can be surprisingly hard. That is why you need to have a more structured strategy. Let’s take a look at the various steps to follow and
Customer Issue Resolution: Do It In Four Steps Read More »
Mobile apps have become a popular marketing tool these days, with companies launching their own apps almost daily. This is not surprising since you get both a promotional tool and an engagement platform rolled into one. But getting people to actually use your mobile app is not easy. Let\’s take a look at how you
Mobile App Onboarding: Help Users Master Your App Read More »