Creating customer service scripts helps agents quickly respond to service requests. But these scripts can sometimes feel dull, uninspired, and, and ineffective at connecting the company with its customers. What you need here is to explore positive scripting. Here is how you can make more effective use of it. What Is Positive Scripting? Positive scripting […]
Positive Scripting Tricks For Better Customer Service Read More »
Outsourcing customer support tasks can be tricky. You will often worry about whether these outsourced agents can provide the right kind of service. For that, you should consider getting customer support specialists instead of regular agents. But what makes these specialists a cut above the rest and how do you get 5-star customer service from
Get 5-Star Customer Service From The Specialists Read More »
It takes a lot of professionalism to maintain a good relationship with your customers in the middle of a crisis. Often, you will find your company in an unexpected situation that you never see coming. Customers will message you nonstop about their demands, complaints, refunds, and other issues. If you are not well-prepared, you might
Customer Satisfaction Through Crisis Management Planning Read More »
With the holidays fast approaching, regular folks are not the only ones excited. Companies also look forward to the season as it means more customers. But with all those customers coming, you might find your hands full handling service requests. Here is how you can maintain your holiday customer service going during the season. Holiday
Holiday Customer Service: Getting Your Team Ready For The Christmas Rush Read More »
With 2020 down to its last few months, companies complete yet another year of customer service work. And as we bring the year to a close, many will start looking at what’s ahead for next year. Here are some of the customer service trends for 2021 that you should be ready for. 2021 customer service
Customer Service Trends You Should Look Forward to in 2021 Read More »
Gone are the days when only a few people have mobile phones. Now, no matter where you turn, everyone is either scrolling, texting, calling, or playing with their cellular device. According to a data released by Flurry last 2017, Americans spend a minimum of 5 hours per day using their phones. 92% of these U.S.
SMS Messaging For Customer Support: A Comprehensive Guide Read More »
One of the challenges of customer support is keeping up with all the requests coming in. This is especially the case when you need to handle hundreds of customer requests a day. Here, a support ticket system would be a lot of help. But which of the various software should you get? Here are some
Support Ticket System Rundown: The Best Options For Your Team Read More »
Since its introduction 14 years ago, Twitter has remained a valuable customer support channel for many companies. Its real-time nature lets them respond to customer concerns and complaints. But many businesses still struggle to take advantage of the platform for the task. To help you out, let us explore some strategies on how to dispense
Twitter Customer Support: Help Customers With Your Tweets Read More »
Customer Service can make or break a company. That is why companies hire talented and experienced customer service representatives to ensure high quality output. However, hiring seasoned employees is just the initial step. If the company really wants to expand the knowledge, efficiency, and productivity of their support reps, a formal CSR training program is
CSR Training Program Development 101 Read More »
Chat is considered as one of the most effective forms of customer support, as it provides customers with real-time responses for their problems. But it can also be very challenging since you need to deliver the same level of service as phone support but through writing. Here is how you can make your chat support
Turn Chat Into A Potent Customer Support Channel Read More »