Cats often seem to be serious, no-nonsense animals. And you might think that someone named after the animal shares the same characteristics. Let’s find out if this is true as we get to meet Virtua Outsourcing’s very own Kat. The Serious Kat Of Virtua Maria Katrina Leonen, or just Kat, is one of the customer […]
Meet Virtua: Feisty Feline Kat Leonen Read More »
The eponymous V from the graphic novel and film V For Vendetta is as mysterious as he is iconic. Well, as it turns out, Virtua Outsourcing Solutions has its own V in its ranks. And you will surely want to know more about this mysterious agent. Of Nature And Art Virtua’s V is none other
Meet Virtua Outsourcing: V For Vera Read More »
Going on a motorcycle road trip is certainly an experience. You have that engine humming between your legs while the wind rushes past your face. And Virtua Outsourcing\’s Yuri Agbulos certainly agrees. So, put on your helmet and hop on as he takes us on a wild ride with him. Yuri\’s Motorcycle Diary Luis Charles
Meet Virtua: Ridin\’ With Yuri Read More »
Providing good support for patrons is an important goal for any startup business. After all, it ensures more revenues. But there are two different routes this can take: product support and customer support. Let’s take a look at how each works and how you should use them for greater success. The Difference Between Product Support
Startup Business 101: Product Support Vs. Customer Support Read More »
Giving customers a great time during transactions is always at the helm of any startup business. But while it is a straightforward mission, there are two different ideas businesses can go with: customer service and customer experience. So, which one should you go with? Let\’s take a closer look and find out how you can
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Email has long been considered one of the pillars of customer support. But with the emergence of real-time channels like social media and chat, it has been pushed towards the background. That doesn’t mean that you have to forget about it, though. Here is how you can get a strong start with email-based customer support
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Startup owners handle a lot of tasks on a daily basis from sales, human resources, and business analysts, among others. There is so much going on their plate that taking care of the customer service part is often left behind. Aside from this fact, startups are always competing with each other. Having said this, one
Basic Customer Service Tips For Startups Read More »
Virtual Outsourcing Solutions is off to a strong start this year with two new clients signing up for its services. The company revealed the details about these clients while expressing its optimism about its growth. Blue Maple The first new client Virtua unveiled is Blue Maple, a US-based property management firm. The company currently owns
A Strong Start For Virtua and Its New Partner Clients Read More »
While customers purchasing your products is thought of as the endpoint of a transaction, there is more to it. For them to be fully satisfied with the transaction, they must be satisfied with the product in use. This is where customer success comes in. Let\’s explore what it is and how your startup business can
A Startup Business Customer Success Strategy To Boost Revenues Read More »
Keeping tabs of your outsourced customer service is vital for ensuring that your startup business is on the right track. But with hundreds of variables, it can be a challenging task. To have a strong start, here are the most important ones that you should always be monitoring. Customer Service Metric No. 1: First Response
A Strong Start With The Right Customer Service Metrics Read More »