When outsourcing work, you would want to have a large source of talent so that you can get the right one for the job. Luckily, the modern outsourcing environment lets you go beyond geographical boundaries and get talent from abroad easily. But overseas outsourcing still has its challenges. Let’s explore how you can overcome these […]
Overseas Outsourcing: Get Great Talents From Around The World Read More »
One of the challenges of customer support is keeping up with all the requests coming in. This is especially the case when you need to handle hundreds of customer requests a day. Here, a support ticket system would be a lot of help. But which of the various software should you get? Here are some
Support Ticket System Rundown: The Best Options For Your Team Read More »
Outsourcing has provided companies with new ways to expand their businesses. From boosting their workforces to streamlining their processes, these benefits have become vital in the competitive business scene. But to get the most out of these, you need to work with your outsourcing company effectively. Here how you can build and maintain a strong
A Strong Outsourcing Partnership: How To Better Work With Your Contractors Read More »
Knowing how people talk about your brand on social media would help a lot in crafting an effective online marketing strategy. But it is not always easy to keep tabs on hundreds of online conversations on your own. This is where social media listening tools come in handy, as they can do all that stuff
Social Media Listening Tools To Keep Track Conversations About Your Brand Read More »
The way companies operate have changed overtime. Before, acquiring talent means considering how close they lived to the office. Today, more companies, small-scale or giants, hire the same experienced individuals wherever they are in the world. That\’s what we call outsourcing. But the big question is, when is the right time to outsource? Whether you
Outsourcing For Your Company: When To Start? Read More »
Customer Service can make or break a company. That is why companies hire talented and experienced customer service representatives to ensure high quality output. However, hiring seasoned employees is just the initial step. If the company really wants to expand the knowledge, efficiency, and productivity of their support reps, a formal CSR training program is
CSR Training Program Development 101 Read More »
When expanding business operations, you often have two options for meeting increased demands. One to outsource some of the work you are doing, while the other is to automate it. But what if you can take advantage of both methods at the same time? Let’s explore how you can combine outsourcing and automation in a
Outsourcing And Automation: Harness Both To Expand Your Business Read More »
Chatbots and human agents are considered as two effective means of responding to customer inquiries. The former offers a quick way to respond to questions while the latter gives that necessary human element to better engage these customers. But using the two side by side in an effective communication strategy can be challenging. Let\’s take
Chatbots And Human Agents: Bring Them Together Read More »
Lead generation is a vital activity for businesses to draw in more customers and create sales. But it is also a tedious effort, with sales teams often going after thousands of people just for their contacts. Luckily, there are a lot of tools that make the task easier. Here are some of the best lead
The Lead Generation Tools That Will Make Your Business Grow Read More »
In recent years, the Philippines has become one of the popular destinations for outsourced work from all over the world. But to get the right talents and good results, companies need to understand how the local industry works. Here is a quick guide on outsourcing in the Philippines and how to better take advantage of
Outsourcing In The Philippines: What You Should Know Read More »