The way companies operate have changed overtime. Before, acquiring talent means considering how close they lived to the office. Today, more companies, small-scale or giants, hire the same experienced individuals wherever they are in the world. That\’s what we call outsourcing. But the big question is, when is the right time to outsource? Whether you […]
Outsourcing For Your Company: When To Start? Read More »
Customer Service can make or break a company. That is why companies hire talented and experienced customer service representatives to ensure high quality output. However, hiring seasoned employees is just the initial step. If the company really wants to expand the knowledge, efficiency, and productivity of their support reps, a formal CSR training program is
CSR Training Program Development 101 Read More »
When expanding business operations, you often have two options for meeting increased demands. One to outsource some of the work you are doing, while the other is to automate it. But what if you can take advantage of both methods at the same time? Let’s explore how you can combine outsourcing and automation in a
Outsourcing And Automation: Harness Both To Expand Your Business Read More »
Chatbots and human agents are considered as two effective means of responding to customer inquiries. The former offers a quick way to respond to questions while the latter gives that necessary human element to better engage these customers. But using the two side by side in an effective communication strategy can be challenging. Let\’s take
Chatbots And Human Agents: Bring Them Together Read More »
Lead generation is a vital activity for businesses to draw in more customers and create sales. But it is also a tedious effort, with sales teams often going after thousands of people just for their contacts. Luckily, there are a lot of tools that make the task easier. Here are some of the best lead
The Lead Generation Tools That Will Make Your Business Grow Read More »
In recent years, the Philippines has become one of the popular destinations for outsourced work from all over the world. But to get the right talents and good results, companies need to understand how the local industry works. Here is a quick guide on outsourcing in the Philippines and how to better take advantage of
Outsourcing In The Philippines: What You Should Know Read More »
Having a strong presence in social media is always a good strategy for any business. But trying to manage several accounts on different sites can be a daunting task. Luckily, there are plenty of tools that can help you with the work. Let’s take a look at some of the best social media management tools
The Social Media Management Tools To Boost Your Online Presence Read More »
Sales is the lifeblood of any company. After all is said and done, we will always look at the bottomline. That is why sales leads are hugely important. But how do you effectively use these leads and reach out to potential customers? Let’s explore the various strategies and tips for effective appointment setting with leads
Appointment Setting: The Secrets That Will Attract More Prospects Read More »
A significant challenge for remote teams is keeping track of everything happening to the group and its members and then responding to issues that show up. Since the team is spread out geographically, members can’t just drop by your desk to provide a report. Having a tighter remote team feedback loop helps in keeping you
A Remote Team Feedback Loop To Boost Efficiency Read More »
Even with the advent of other channels like social media, reaching out to customers through email is still considered a popular online marketing strategy. It is even expected to grow more in the next few years. And to get the most out of that potential, you should have good email marketing systems in place. Here
Email Marketing Systems: Turn Email Marketing Into A Potent Weapon Read More »