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  • Published: June 3, 2025

7 Top Mistakes to Avoid When Hiring a Real Estate VA in the Philippines

What’s Inside

  • June 3, 2025
  • Penny Lat

Efficiency and cost-effectiveness are paramount in the real estate industry – especially when you are outsourcing a real estate virtual assistant from the Philippines.

According to a 2024 report by Deloitte, 68% of US real estate companies now leverage offshore talent, with the Philippines being the top destination for virtual assistant services. 

💡 68% of US real estate companies go the outsourcing route, and the Philippines is a top destination for virtual assistant services. – Deloitte. 2024

💡 32% annual growth of Philippine-based real estate VAs since 2022. – Real Estate Virtual Assistant Association

💡 But 40% of real estate companies report challenges during their first offshore hiring experience. – Forbes 2023 Global Outsourcing Review

The same study revealed that businesses utilizing Filipino virtual assistants report an average cost reduction of 40-60% compared to local hiring, while maintaining high-quality support services.

Research from the Real Estate Virtual Assistant Association shows that the number of Philippine-based real estate VAs has grown by 32% annually since 2022, reflecting the increasing demand for these skilled professionals. 

However, as noted by Forbes in their 2023 Global Outsourcing Review, nearly 40% of real estate companies report challenges during their first offshore hiring experience.

While the benefits are substantial, successfully integrating a Filipino Real Estate Virtual Assistant into your operations requires avoiding several common pitfalls. This guide will help you navigate the process effectively and build a productive relationship with your offshore team.

1. Hiring Based Solely on Cost

❌ The Mistake: Selecting the lowest-priced virtual assistant or outsourcing company without considering qualifications, experience, or cultural fit.

✔️ The Solution: Evaluate providers based on:

  • Industry-specific experience in real estate
  • Communication skills and English proficiency
  • Technical capabilities and software knowledge
  • Client testimonials and case studies
  • Company infrastructure and support systems

Remember that quality virtual assistants represent an investment that yields returns through improved productivity and service. 

At Virtua Solutions Outsourcing, we carefully match each client with VAs who have specific real estate experience and the right skill set for your unique needs.

Related: From Lead Generation to Closing: How Filipino Real Estate VAs Support Every Stage of the Buying Cycle

2. Unclear Role Definition and Expectations

❌ The Mistake: Starting the relationship without clearly defined responsibilities, deliverables, and performance metrics.

✔️ The Solution: Create detailed job descriptions that specify:

  • Daily tasks and responsibilities
  • Required skills and competencies
  • Performance expectations and KPIs
  • Communication protocols and working hours
  • Software and tools to be used

Document these expectations in writing and review them together during onboarding. This serves as a reference point throughout your working relationship and prevents misunderstandings.

3. Inadequate Onboarding and Training

❌ The Mistake: Expecting immediate results without proper introduction to your company’s processes, culture, and systems.

✔️ The Solution: Develop a structured onboarding plan that includes:

  • Company background and values
  • Access to necessary tools and platforms
  • Training on your specific workflow and procedures
  • Introduction to team members and reporting structure
  • Regular check-ins during the first month

When you partner with Virtua Solutions Outsourcing, we guide you through creating effective onboarding materials and facilitate the integration process to ensure a smooth transition.

4. Poor Communication Systems

❌ The Mistake: Relying on sporadic emails or unstructured communication methods that lead to information gaps and misunderstandings.

✔️ The Solution: Implement robust communication practices:

  • Schedule regular video check-ins
  • Use project management software to track tasks
  • Establish clear reporting procedures
  • Consider time zone differences when planning meetings
  • Create accessible documentation for processes and guidelines

Effective communication bridges cultural differences and builds trust with your Filipino virtual assistant, leading to stronger working relationships.

Related: The Secrets To Motivating Outsourced Remote Teams

5. Neglecting Cultural Understanding

❌ The Mistake: Overlooking the importance of cultural awareness and its impact on working relationships.

✔️ The Solution: Invest time in understanding Filipino work culture:

  • Appreciate the value placed on relationships and harmony
  • Recognize indirect communication styles
  • Acknowledge cultural holidays and customs
  • Provide clear, constructive feedback in a respectful manner
  • Create opportunities for relationship-building

Filipino professionals are known for their strong work ethic, loyalty, and adaptability – qualities that flourish when cultural respect is present.

Related: Building Social Relationships In A Remote Team

6. Micromanagement and Lack of Trust

❌ The Mistake: Constantly monitoring every aspect of your VA’s work rather than focusing on outcomes.

✔️ The Solution: Build a trust-based relationship by:

  • Setting clear expectations and deadlines
  • Providing necessary authority to complete tasks
  • Focusing on results rather than processes
  • Offering constructive feedback and recognition
  • Allowing independence within defined parameters

Trust develops gradually through consistent performance and open communication. With proper initial training and clear guidelines, your Philippine-based VA can work independently and efficiently.

7. Overlooking Professional Development

❌ The Mistake: Treating your real estate virtual assistant as a temporary solution rather than a valuable team member.

✔️ The Solution: Invest in ongoing development:

  • Provide opportunities for skill enhancement
  • Include VAs in relevant team training
  • Share industry updates and company news
  • Create advancement paths where appropriate
  • Recognize achievements and milestones

Professional growth benefits both your VA and your business through improved capabilities and increased loyalty.

The Path to Successful Real Estate VA Partnerships

Building a productive relationship with your Filipino Real Estate Virtual Assistant requires thoughtful preparation, clear communication, and mutual respect. 

By avoiding these common mistakes, you can create a partnership that enhances your business operations while providing excellent service to your clients.

At Virtua Solutions Outsourcing, we specialize in connecting US real estate companies with skilled Filipino professionals who understand the industry and deliver exceptional support. 

Our comprehensive onboarding process and ongoing management ensure that both you and your virtual assistant have the tools needed for success.

Ready to explore how a Real Estate VA can transform your operations? 

Contact Virtua Solutions Outsourcing today to discuss your specific needs and discover the right virtual assistant solution for your business.

Send an inquiry now to start building your offshore team with confidence!

Related Resources:

  • Why Real Estate Agents Should Get A Virtual Assistant
  • 10 Critical Outsourcing Challenges & How to Solve Them
  • Virtua: Creating A Cost Effective Outsourcing Solution For Clients

About the Author

Penny Lat

Co-Chief Executive Officer, Virtua Solutions Outsourcing

Penn Camille Lat, or simply “Penny”, is the co-CEO of Virtua Solutions Outsourcing. With over 15 years of experience, Penny specializes in managing and overseeing remote operations, while creating and improving support processes and systems. Her expertise lies in customer relationship management, online marketing, lead generation, and sales. Penny holds certifications in Lean Six Sigma, Process Mapping, and Design Thinking – all of which enable her to optimize workflows, eliminate waste, and enhance customer satisfaction.

She holds a Bachelor of Arts degree in Broadcast Communication from the University of the Philippines, where she graduated Cum Laude.

Penn Camille Lat Author

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