About Us:
Virtua Solutions is a leading remote work BPO company based in the Philippines, specializing in providing manpower solutions for SAAS and tech companies. Our company is proudly Filipino-owned and is committed to delivering exceptional customer support services to our clients. We are currently seeking a passionate and technically savvy individual to join our growing team as a Technical Support Representative.
Responsibilities:
• Provide exceptional customer support via email, chat, and phone
• Troubleshoot technical issues and identify solutions
• Update our knowledge base with new information
• Collaborate with clients to provide feedback on how we can improve their products and processes
Qualifications:
• Excellent written and verbal communication skills in English (both written and spoken)
• Strong problem-solving skills and the ability to think critically
• Quick learner and adaptable to new technologies and systems
• Team player with a positive attitude and a willingness to collaborate with others
• Reliable and punctual
• No prior tech support experience is required, but a strong desire to learn and grow is essential
• Prior experience with CRM systems and ticketing tools is preferred but not mandatory.
Benefits:
• Work-from-home opportunities
• Opportunity to learn and grow in a fast-paced and dynamic work environment
• A collaborative and supportive work culture that values teamwork and open communication
Join our team and become a part of a company that is committed to delivering exceptional customer support services to our clients. Apply now and take the first step towards a rewarding career in technical support.
Interested applicants may submit their application to Virtua Application Form for faster processing.
For Virtua referral, submit your application to Referral – Application Form