About Us:
Virtua Solutions is a leading remote work BPO company based in the Philippines, specializing in providing manpower solutions for SAAS and tech companies. Our company is proudly Filipino-owned and is committed to delivering exceptional customer support services to our clients. We are currently seeking a passionate and dedicated individual to join our growing team as a Customer Support Representative
Responsibilities:
• Act as the primary point of contact for our client’s customers via phone, email, and chat
• Listen actively and understand customer needs before providing empathetic solutions
• Collaborate with clients and team members for feedback on product and process improvements
• Update our knowledge base with information to ensure accurate and up-to-date responses
Qualifications:
• 1+ years of experience in customer service or related field, with a proven track record of success
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Strong problem-solving skills and the ability to think critically under pressure
• Excellent time management skills and the ability to multi-task effectively
• Detail-oriented and a strong commitment to accuracy
• Proficiency in MS Office Suite and willingness to learn new technologies
• Experience in CRM systems and ticketing tools is preferred but not mandatory
Benefits:
• Work-from-home opportunities
• Opportunity to learn and grow in a fast-paced and dynamic work environment
• A collaborative and supportive work culture that values teamwork and open communication
Join our team and become a part of a company that is committed to delivering exceptional customer support services to our clients. Apply now and take the first step towards a rewarding career in technical support.
Interested applicants may submit their application to Virtua Application Form for faster processing.
For Virtua referral, submit your application to Referral – Application Form