What is Workplace Bullying? When defining bullying, different variations and ideas come to mind. However, it doesn\’t matter if this abuse happens in school or the workplace. It is bullying as long as it is categorized as a persistent pattern of mistreatment from those around you. Workplace bullying is a type of bullying that occurs […]
Workplace Bullying in A Remote Set Up Read More »
During the first few weeks of the COVID-19 lockdowns, working from home seemed to be an exciting new opportunity for companies and their employees. But almost half a year later, that prospect doesn’t seem fun after all. And as it turns out, many are feeling burned out from doing their jobs at home. So, how
Work-From-Home Burnout: Help Your Team Deal With It Read More »
Work-from-home setups have shifted from being an option to a choice by many companies. Considering all the expenses of both employees and employers when running a physical office, the usual 9-5 working hours have been replaced with the flexibility of working anytime and anywhere. But, the one caveat of working remotely is the little to
Building Social Relationships In A Remote Team Read More »
It’s always great to work when everyone on your team is in harmony with each other. But that is not always the case. Conflicts between members can arise at any moment. And these will have an impact on your work if not resolved immediately. The situation becomes even harder when dealing with remote teams. To
Conflict Resolution: How To Keep Your Remote Team Together Read More »
While remote work offers a good amount of benefits to employees, it is far from perfect. Various tech issues can show up at any moment, disrupting your work. And as tech support is not always available, you will sometimes have to resolve the issues on your own. To help you out, here is a quick
Tech Issues During Remote Work: Fixing them On Your Own Read More »
Being able to provide adequate tech support to employees is vital to keep your operations running. But if you are managing a remote team, it can be more difficult to render such support. This can have an impact on how well they can meet job demands. Let’s take a look at how you can build
Tech Support For Remote Teams: How You Can Effectively Provide It Read More »
When hiring customer support agents, companies often focus on the hard skills that are required for the job, like language proficiency or technical knowledge. However, there is another set of skills that might not be as prominent but are still vital for your agents. These so-called soft skills play an important role in making your
The Soft Skills Competent Customers Service Agents Should Have Read More »
Remote workers have become indispensable for many businesses nowadays. They let companies continue their operations beyond the usual office hours. But getting the right people for the job can be challenging. Here is a useful guide on how to spot the ideal remote worker and bring them in with your hiring process. The qualities of
Remote Worker Hiring: A Handy Guide Read More »
For companies running remote offices, keeping track of the work done by their members is a vital task. After all, they don’t have the luxury of just dropping by each employee’s cubicle and seeing what they are doing. But deciding how closely you monitor your team can be a challenge. Not everyone is a fan
Employee Monitoring: How You Can Do It Right Read More »
A significant challenge for remote teams is keeping track of everything happening to the group and its members and then responding to issues that show up. Since the team is spread out geographically, members can’t just drop by your desk to provide a report. Having a tighter remote team feedback loop helps in keeping you
A Remote Team Feedback Loop To Boost Efficiency Read More »