Outsourcing

A Strong Outsourcing Partnership: How To Better Work With Your Contractors

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Outsourcing has provided companies with new ways to expand their businesses. From boosting their workforces to streamlining their processes, these benefits have become vital in the competitive business scene. But to get the most out of these, you need to work with your outsourcing company effectively. Here how you can build and maintain a strong […]

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Outsourcing And Automation: Harness Both To Expand Your Business

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When expanding business operations, you often have two options for meeting increased demands. One to outsource some of the work you are doing, while the other is to automate it. But what if you can take advantage of both methods at the same time? Let’s explore how you can combine outsourcing and automation in a

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The Social Media Management Tools To Boost Your Online Presence

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Having a strong presence in social media is always a good strategy for any business. But trying to manage several accounts on different sites can be a daunting task. Luckily, there are plenty of tools that can help you with the work. Let’s take a look at some of the best social media management tools

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How AI is Elevating Quality Assurance for Customer Support

Leave a Comment / Customer Support, Freelancer, Lead Generation, Outsourcing, Remote Team Management, Sales, Virtual Assistance /

Artificial intelligence continues to make its presence known in the business arena. That is to say, it shapes how we conduct our work processes. It streamlines our business solutions and enhances the efficiency and productivity of our organization. There is vast potential in the use of AI for quality assurance. It redefines parameters for automation,

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How to say “No” to a Customer

Leave a Comment / Customer Support, Freelancer, Outsourcing, Outsourcing & Remote Team, Sales /

“No” is not a taboo word in the customer service industry. It comes with the territory and it also comes with its challenges. It is a road you tread lightly for fear of offending the customer and earning their ire. While you have been told to equate customer support with exceeding customer expectations and keeping

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Outsourcing Costs And Benefits: Understanding What It Offers

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As companies race to expand their operations, they are turning to outsourcing to fill their workforce needs. But while these companies know the benefits that outsourced talents offer, they would also want to know the cons involved. Here is a quick cost-benefit analysis of outsourcing to help you decide whether to adopt it. . A

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Getting The Right Remote Workers: A Handy Guide

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Remote workers have become indispensable for many businesses nowadays. They let companies continue their operations beyond the usual office hours. But getting the right remote workers for the job can be challenging. Here is a useful guide on how to spot perfect candidates and bring them in with your hiring process.  The qualities to look

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