Outsourcing

A woman with headphones gazes intently at a computer screen, immersed in overcoming SaaS customer service challenges through outsourcing

Overcoming SaaS Customer Service Roadblocks Through Outsourcing

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Software-as-a-Service (SaaS) companies changed the game. The SaaS industry revolutionized delivering digital products to the public.  However, doing so is not without its challenges.  In particular, providing excellent customer service can be challenging.  Luckily, outsourcing is a solution that SaaS companies leaders can explore to overcome the roadblocks to better serve their SaaS user base.  […]

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Relationship marketing

Relationship Marketing: Connecting With Your Customers In A MORE Novel Way

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Hooking customers to your brand will often require a lot of marketing effort. You typically focus on how to push your product or service to more people. However, there is another approach you can explore to connect with them. We’re talking about relationship marketing. So, how does it work and how can you make it

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Managed IT services

Managed IT Services: Getting MORE From Them With The Right Solution

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With information technology being one of the essential components of modern businesses, you want to ensure that it works accordingly. However, some companies might find it hard to do on their own. That is where managed services come into play. But how does it work, and how can you get more with outsourcing this crucial

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Humanizing artificial intelligence

Artificial Intelligence: Adding MORE Of That Human Touch

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Artificial intelligence has become one of the biggest tech trends in recent years. So, it isn’t surprising that you will find it almost everywhere, including various business processes. But it can sometimes feel as if there is something it lacks. What is missing is the so-called human touch. But how does it work exactly and

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2024 outsourcing new year's resolution

Outsourcing New Year’s Resolutions For Business Success

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It’s the start of 2024, everyone is busy making the obligatory New Year’s resolutions. Yes, that includes businesses. And if you are planning to outsource this year, you also need to think about this. Here’s our New Year resolutions list to ensure your outsourcing effort succeeds. New Year Resolution No. 1: Put Outsourcing At The

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Outsourcing ecosystem

The Outsourcing Ecosystem: How To Cultivate It And Get MORE

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Outsourcing is always a good solution for businesses needing additional help and resources. However, just going around it willy-nilly is not going to give you the results you want. For that, you need to have the right approach. And one such approach that you would want to explore is creating your outsourcing ecosystem. But what

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Virtua Penny Lat

Virtua Founder Shares Knowhow At Outsourcing Summit

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Virtua co-founder Penn Camille Lat recently shared her knowledge with other members of the outsourcing industry in a special talk. Lat also tackled the various challenges the industry faced and the future it is headed. Virtua Head On Improving The Business Process For Outsourcing Firms Dubbed the Outsourcing Agency Captains’ Mastermind Weekend, the two-day event

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