In recent years, the Philippines has become one of the popular destinations for outsourced work from all over the world. But to get the right talents and good results, companies need to understand how the local industry works. Here is a quick guide on outsourcing in the Philippines and how to better take advantage of […]
Outsourcing In The Philippines: What You Should Know Read More »
Having a strong presence in social media is always a good strategy for any business. But trying to manage several accounts on different sites can be a daunting task. Luckily, there are plenty of tools that can help you with the work. Let’s take a look at some of the best social media management tools
The Social Media Management Tools To Boost Your Online Presence Read More »
For companies running remote offices, keeping track of the work done by their members is a vital task. After all, they don’t have the luxury of just dropping by each employee’s cubicle and seeing what they are doing. But deciding how closely you monitor your team can be a challenge. Not everyone is a fan
Employee Monitoring: How You Can Do It Right Read More »
Customer Issue Resolution: Do It In Four Steps Written by: Roger One of the most important goals of customer service is to satisfactorily resolve customer issues. But fulfilling it can be surprisingly hard. That is why you need to have a more structured strategy. Let’s take a look at the various steps to follow and
Customer Issue Resolution: Do It In Four Steps Read More »
Mobile apps have become a popular marketing tool these days, with companies launching their own apps almost daily. This is not surprising since you get both a promotional tool and an engagement platform rolled into one. But getting people to actually use your mobile app is not easy. Let\’s take a look at how you
Mobile App Onboarding: Help Users Master Your App Read More »
Leads are important tools for businesses, as each of them can bring in a potential customer. Thus, companies would want to gather as many as possible. But how do you do that? Let’s take a look at five of the best ways for lead generation and learn some tips to gather more of them. Lead
Five Lead Generation Techniques That Draws More Customers Read More »
When dealing with customer complaints, support agents try to find solutions as fast as possible. But this is just part of the work to be done. Being able to keep the customer calm while you look for that solution is even more crucial. Let’s explore how you can effectively manage customer emotions and have them
Mastering Customer Emotions For Complaint Resolutions Read More »
Ever since its introduction more than a decade ago, social media has become a vital customer support channel for businesses. But are you using it to the fullest? Let’s explore the ways how you can better take advantage of social media for customer service. Why Social Media is Great for Customer Service Before using social
Social Media For Customer Service: Finding a Better Approach Read More »
Sales is the lifeblood of any company. After all is said and done, we will always look at the bottomline. That is why sales leads are hugely important. But how do you effectively use these leads and reach out to potential customers? Let’s explore the various strategies and tips for effective appointment setting with leads
Appointment Setting: The Secrets That Will Attract More Prospects Read More »
The COVID-19 pandemic has had a significant effect not only on people’s health but also that of businesses. Because of lockdowns and travel restrictions, companies had to significantly alter their operations. Customer service is one department heavily affected, as agents try to continue assisting patrons during the situation. Let’s take a look at the different
Customer Service and COVID-19: How Companies Can Overcome The Challenges. Read More »
