Chat is considered as one of the most effective forms of customer support, as it provides customers with real-time responses for their problems. But it can also be very challenging since you need to deliver the same level of service as phone support but through writing. Here is how you can make your chat support […]
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Chatbots and human agents are considered as two effective means of responding to customer inquiries. The former offers a quick way to respond to questions while the latter gives that necessary human element to better engage these customers. But using the two side by side in an effective communication strategy can be challenging. Let\’s take
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Being able to provide your customers with adequate support is essential to build a stronger relationship with them. And for you to do that on a consistent manner, you need to have a good quality assurance process. Here is how you can build and integrate it into your customer support system. Understanding quality assurance in
Quality Assurance In Customer Service: How Do You Track It? Read More »
The freelancer industry has been a boon for many businesses, letting them find and hire good talent for both short and long-term work when needed. But choosing the right candidate from the dozens of applicants is not going to be easy. As such, you need to have a rigorous freelancer interview process to narrow down
Doing Freelancer Interview Right And Attracting Great Talents Read More »
When hiring customer support agents, companies often focus on the hard skills that are required for the job, like language proficiency or technical knowledge. However, there is another set of skills that might not be as prominent but are still vital for your agents. These so-called soft skills play an important role in making your
The Soft Skills Competent Customers Service Agents Should Have Read More »
Customer service is often a demanding job, not just physically but also mentally. You often have to deal with various customers with different needs and personalities. And all the pressure to serve them can take its toll on your emotional well-being. As such, you and your team need to build up your emotional intelligence for
Emotional Intelligence: How To Use It To Better Serve Customers Read More »
Being able to adequately serve customers is central to building a good relationship with them. But, sometimes, you come across people who seem too hard to deal with. Let’s take a look at the different types of difficult customers that you will encounter and how you can effectively bring them to your fold. Difficult Customer
5 Difficult Customers and How to Deal with Them Read More »
Lead generation is a vital activity for businesses to draw in more customers and create sales. But it is also a tedious effort, with sales teams often going after thousands of people just for their contacts. Luckily, there are a lot of tools that make the task easier. Here are some of the best lead
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Remote workers have become indispensable for many businesses nowadays. They let companies continue their operations beyond the usual office hours. But getting the right people for the job can be challenging. Here is a useful guide on how to spot the ideal remote worker and bring them in with your hiring process. The qualities of
Remote Worker Hiring: A Handy Guide Read More »
In recent years, the Philippines has become one of the popular destinations for outsourced work from all over the world. But to get the right talents and good results, companies need to understand how the local industry works. Here is a quick guide on outsourcing in the Philippines and how to better take advantage of
Outsourcing In The Philippines: What You Should Know Read More »