Author name: Roger Decierdo

A Strong Start For Virtua and Its New Partner Clients

Virtual Outsourcing Solutions is off to a strong start this year with two new clients signing up for its services. The company revealed the details about these clients while expressing its optimism about its growth.  Blue Maple The first new client Virtua unveiled is Blue Maple, a US-based property management firm. The company currently owns

A Strong Start For Virtua and Its New Partner Clients Read More »

A Startup Business Customer Success Strategy To Boost Revenues

While customers purchasing your products is thought of as the endpoint of a transaction, there is more to it. For them to be fully satisfied with the transaction, they must be satisfied with the product in use. This is where customer success comes in. Let\’s explore what it is and how your startup business can

A Startup Business Customer Success Strategy To Boost Revenues Read More »

Get A Strong Start With Outsourced Community Management

Managing your social media presence is essential to have a strong community of customers. But doing everything yourself requires a lot of commitment and time. And for a startup like yours, this is not always possible. Here is how you can take advantage of outsourcing to overcome that challenge and have a strong start in

Get A Strong Start With Outsourced Community Management Read More »

A Strong Start With The Right Customer Service Metrics

Keeping tabs of your outsourced customer service is vital for ensuring that your startup business is on the right track. But with hundreds of variables, it can be a challenging task. To have a strong start, here are the most important ones that you should always be monitoring.  Customer Service Metric No. 1: First Response

A Strong Start With The Right Customer Service Metrics Read More »

Positive Scripting Tricks For Better Customer Service

Creating customer service scripts helps agents quickly respond to service requests. But these scripts can sometimes feel dull, uninspired, and, and ineffective at connecting the company with its customers. What you need here is to explore positive scripting. Here is how you can make more effective use of it.  What Is Positive Scripting? Positive scripting

Positive Scripting Tricks For Better Customer Service Read More »

Scroll to Top