Outsourcing customer support tasks can be tricky. You will often worry about whether these outsourced agents can provide the right kind of service. For that, you should consider getting customer support specialists instead of regular agents. But what makes these specialists a cut above the rest and how do you get 5-star customer service from […]
Get 5-Star Customer Service From The Specialists Read More »
Virtua Solutions Outsourcing capped the year 2020 with a bang as it held its first-ever virtual Gala party on Dec. 19. Members had a fun night even in the comforts of their home with all the games and gimmicks in store for them. The road to the virtual Gala Night Like many companies, Virtua Solutions
Virtua Solutions Ends 2020 With A Rocking Virtual Party Read More »
Outsourcing is a useful tool for businesses looking to expand their reach. With it, they can increase their team faster and better position themselves. But it is far from a perfect solution. One wrong move here and your company can be in a bad situation. And so, here are some of the outsourcing pitfalls that
Outsourcing Pitfalls You Should Watch Out For Read More »
The COVID-19 outbreak has had a significant impact on work environments all over the world. Because of the strict quarantine rules, remote work has become the norm. But as the news of potential vaccines and declining infection rates come in, many are asking whether the trend will continue. So, let’s take a look at what
Post-COVID Remote Work: Into A Brave New World Read More »
With the holidays fast approaching, regular folks are not the only ones excited. Companies also look forward to the season as it means more customers. But with all those customers coming, you might find your hands full handling service requests. Here is how you can maintain your holiday customer service going during the season. Holiday
Holiday Customer Service: Getting Your Team Ready For The Christmas Rush Read More »
With 2020 down to its last few months, companies complete yet another year of customer service work. And as we bring the year to a close, many will start looking at what’s ahead for next year. Here are some of the customer service trends for 2021 that you should be ready for. 2021 customer service
Customer Service Trends You Should Look Forward to in 2021 Read More »
Working remotely can be a dull affair. Compared to the office, you often don’t have someone to banter with while doing work. As such, managers should be ready to step in and help their teams have a bit of fun. Here are some great virtual icebreaker activities you can do to keep everyone in high
Icebreaker Activities to Engage your Virtual Team Read More »
When outsourcing work, you would want to have a large source of talent so that you can get the right one for the job. Luckily, the modern outsourcing environment lets you go beyond geographical boundaries and get talent from abroad easily. But overseas outsourcing still has its challenges. Let’s explore how you can overcome these
Overseas Outsourcing: Get Great Talents From Around The World Read More »
One of the challenges of customer support is keeping up with all the requests coming in. This is especially the case when you need to handle hundreds of customer requests a day. Here, a support ticket system would be a lot of help. But which of the various software should you get? Here are some
Support Ticket System Rundown: The Best Options For Your Team Read More »
The modern work environment is often a challenging place for employees. And events like the COVID-19 pandemic made it harder. In all of these, companies need to be ready to support their employees. This is where having a good employee assistance program will help a lot. Here is how you can build one that will
An Employee Assistance Program That Will Support Your Team Read More »