Author name: Roger Decierdo

Startup business bottleneck

Startup Business Customer Service Bottlenecks: How To Resolve Them

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Providing smooth customer service is essential for a successful startup business operation. But achieving that is not always going to be easy. Your company will likely encounter bottlenecks that prevent you from effectively delivering support. So, how do you deal with these issues? Let’s take a closer look. Identifying Bottlenecks In your Customer Service A […]

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startup business customer servicer department

Startup Company Customer Success Department: The Do’s And Don’ts

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Customer success is one of the most effective strategies for growing your customer base. But it does require more attention and careful planning to get the best results. Here, creating a separate department within your startup company for this purpose is a good move. However, you need to think about how to develop that department.

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startup business knowledge base management

Startup Business Knowledge Bases: Turn Them Into A Potent Customer Engagement Tool

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Nowadays, providing self-service is an integral part of any customer service strategy. And one of its essential components is a comprehensive knowledge base. But how do you get started building one? And how can your startup business effectively run and maintain it? Let’s find out. How A Knowledge Base Helps Your Business Considering all the

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startup business new markets

Startup Business And New Markets: Expanding Your Business MORE Through Virtua

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One of the goals for any startup business is to grow significantly. And it doesn’t just mean getting more customers for your current products. You would also want to expand to new product lines and markets. However, this endeavor will require a lot more effort to succeed. You also need more help than before. Here,

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startup business customer retention program

Startup Business Customer Retention Programs: The Secrets To Making Them Stay MORE

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Attracting new customers is by no means easy. Your startup business needs to put all the effort into marketing and catching their interest. Thus, many experts will advise you to ensure that the customers you get will stay longer. But even that effort needs careful planning on your part. That is where running a customer

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startup business holistic customer service

Startup Business Customer Experience: Mounting A MORE Holistic Approach

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Creating a good customer experience is always an essential goal for a startup business. After all, satisfied customers are a boon to your business and attract more patrons. But finding the right path towards that can sometimes be a challenge. Here, a more holistic approach is something you might want to consider. Let’s look at

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Startup business customer service ownership

Startup Business Customer Service Ownership: Making It Happen

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One of the most essential aspects of providing good customer service is taking ownership of support issues. However, it can also be something that your startup business might struggle to get into. Let’s explore how you can better encourage support agents to take ownership and be motivated in handling service requests. The Importance Of Customer

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