Creating a great customer experience is essential for the success of a startup business. And this is even more so the case with a B2B company. Decision makers from these client companies are more willing to engage with you if they get a good experience with your products. However, most of the B2B customer experiences […]
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For a SaaS startup business, keeping customers longer is a vital goal of operations. After all, the longer they stay, the more you earn. As such, cancellations can be a headache. So, how do you deal with them? And how do you get people to come back? Let’s explore the answers. Understanding The Reasons For
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Managing a startup company is already a lot of work. And this is especially the case if it is a one man operation. You have to oversee the product development and execution of services. Beyond that, you may also have to dabble in marketing and customer service work yourself. As such, the task of welcoming
Startup Company Virtual Receptionists: How They Help You Do MORE Read More »
By now, you already know that churn is one of the major enemies of any startup business. But up to this point, you are often dealing with what is known as voluntary churn. That is, customers willingly cancel their subscriptions. However, there is another type of churn you might not notice. This is involuntary churn,
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Legal firms are arguably some of the busiest companies. After all, there are more than just court cases that they have to work on. Clients might also bring in other legal concerns for them to handle. And if your startup business is just a small firm, that amount of work can be overwhelming. Here, it
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Attracting new customers is essential for the continued growth of a SaaS startup business. But it is easier said than done. Here, you need the right outreach strategy to connect successfully with these would-be customers and convince them to try your product. Let’s explore how you can build this program and deploy it effectively with
SaaS Startup Business Customer Outreach: Creating The Right Program To Catch MORE People Read More »
One of the ways that your startup business can grow is by making investments. When done right, these investments can generate additional income to sustain your business. But managing these on top of running your company itself can be a rather tedious effort. This is where outsourcing investment management can be a lot of help
Startup Business Investments: Outsourcing To Grow Them MORE Read More »
To strengthen the reputation of your startup company as a customer-centric business, you need to resolve support requests effectively. And often, you would want to do that right on the first contact with them. But how do you pull that off? Discover how you can succeed in first-call resolutions with Virtua Solutions. Why Effective First
Startup Company First Call Resolutions: Doing More Right Off The Bat Read More »
With all the features that they have, SaaS products can often be complex. And customers might find themselves doing a lot to get more out of that product. Your startup business doesn’t actually want that. As such, you need to put on the effort to, well, reduce customer effort. However, the next question is how
SaaS Startup Business Customer Effort: How To Reduce It MORE Read More »
They say that love makes the world go round. That wisdom can apply to dealing with your customers. But how does your startup business express that? Let’s dive into the colorful idea called customer love and discover how you can make it a cornerstone of your strategy. What Is Customer Love Anyway? The first time
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