Author name: Roger Decierdo

SaaS Startup Business 101: The Secrets To Optimizing The Sales Process

With SaaS being one of the fastest-growing tech industry sectors, your startup business will likely want to jump into it. But once you get started, you will realize that it’s by no means easy. One of the biggest challenges you will face here is selling your service.  For that, you might need to look into

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startup business friendshoring

Startup Business 101: Friendshoring And The Secrets To Getting MORE From It

Outsourcing can be a rather complicated field at times. And one of the areas your startup business will need to navigate is the various external factors that can affect your success with it. That is where frineshoring becomes an essential concept. But what is it exactly? And how do you do it right? Let’s explore

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startup company contact center attrition

Startup Company Contact Center Attrition: How To Handle Them And Keep MORE Agents

Having a contact center is a great help for a business, even if yours is just a startup company. With it, you can handle more customer engagements. However, operating your contact center is not always a walk in the park. One of the challenges that you will encounter here is contact center attrition. It can

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SaaS startup business customer onboarding metrics

SaaS Startup Business: The Onboarding Metrics That You Should Watch Out For

Effective onboarding is considered the key to bringing SaaS customers into your service right. Thus, your startup business needs to pay plenty of attention to it. But where do you start monitoring it? Here are the key metrics you should look into and track as your customer progresses through their onboarding sessions.  SaaS Customer Onboarding

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startup business customer support elements

Startup Business Customer Support: The Elements You Need To Master MORE

Having strong customer support is one of the keys that can help propel your startup business to grow significantly. But it can also be one of the more challenging aspects of your business. After all, you might ask, how do you deliver excellent customer support?  For that, you need to break down the idea of

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startup business customer success personalization

Startup Business Customer Success: Making It More Personal

Customer success is a vital part of startup business success. After all, if your customers can fulfill their goals, they are more likely to stick with you longer. And this can help your business grow further.  However, one challenge here is that customers might view success differently from each other. And they would want to

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