Skip to content
  • GLOBAL MARKET
    • SELECT YOUR MARKET
    • AUSTRALIA
    • UNITED KINGDOM
    • CANADA
    • PHILIPPINES
  • ABOUT US
  • SERVICES
    • FINANCE & ACCOUNTING
    • SALES & MARKETING
    • VIRTUAL ASSISTANTS
    • CUSTOMER SERVICE
  • SUCCESS STORIES
  • RESOURCES
    • BLOG
    • BIZNEST
    • FAQ’s
    • OUTSOURCING RESOURCES
    • Ai VA Webinar
  • CAREERS
  • CONTACT US
  • GLOBAL MARKET
    • SELECT YOUR MARKET
    • AUSTRALIA
    • UNITED KINGDOM
    • CANADA
    • PHILIPPINES
  • ABOUT US
  • SERVICES
    • FINANCE & ACCOUNTING
    • SALES & MARKETING
    • VIRTUAL ASSISTANTS
    • CUSTOMER SERVICE
  • SUCCESS STORIES
  • RESOURCES
    • BLOG
    • BIZNEST
    • FAQ’s
    • OUTSOURCING RESOURCES
    • Ai VA Webinar
  • CAREERS
  • CONTACT US
  • GLOBAL MARKET
    • SELECT YOUR MARKET
    • AUSTRALIA
    • UNITED KINGDOM
    • CANADA
    • PHILIPPINES
  • ABOUT US
  • SERVICES
    • FINANCE & ACCOUNTING
    • SALES & MARKETING
    • VIRTUAL ASSISTANTS
    • CUSTOMER SERVICE
  • SUCCESS STORIES
  • RESOURCES
    • BLOG
    • BIZNEST
    • FAQ’s
    • OUTSOURCING RESOURCES
  • CAREERS
  • CONTACT US
Penn Camille Lat Author

Penny Lat

Co-Chief Executive Officer, Virtua Solutions Outsourcing

Penn Camille Lat, or simply “Penny”, is the co-CEO of Virtua Solutions Outsourcing. With over 15 years of experience, Penny specializes in managing and overseeing remote operations, while creating and improving support processes and systems. Her expertise lies in customer relationship management, online marketing, lead generation, and sales. Penny holds certifications in Lean Six Sigma, Process Mapping, and Design Thinking – all of which enable her to optimize workflows, eliminate waste, and enhance customer satisfaction.

She holds a Bachelor of Arts degree in Broadcast Communication from the University of the Philippines, where she graduated Cum Laude.

Penny Lat

Trending Articles

Outsourcing blog, guide, and tips to help your outsourcing journey be worth your while.

Meet Tahanan ng Pagmamahal, the Charity Behind Virtua’s Anniversary Step Challenge
November 4, 2026 Virtua News

Meet Tahanan ng Pagmamahal, the Charity Behind Virtua’s Anniversary Step Challenge

For children who have experienced uncertainty early in life, having a safe place to stay,…

The Vendor Transition Playbook: Moving Customer Support to a BPO Without Disrupting CX
October 29, 2026 Outsourcing

The Vendor Transition Playbook: Moving Customer Support to a BPO Without Disrupting CX

Handing your customer support over to a new team can keep operations leaders up at…

Why the Future of SaaS Operations Is Hybrid: Onshore Strategy, Offshore Execution
October 22, 2026 Outsourcing

Why the Future of SaaS Operations Is Hybrid: Onshore Strategy, Offshore Execution

The way SaaS companies build and run their operations is changing, and fast. More founders…

All Articles

AI and virtual assistant webinar for smarter workflows.

Building a Self-Service Culture: Reducing Ticket Volume Without Losing the Human Touch

Every growing SaaS company hits the same wall: support tickets grow faster than the team that answers them. The instinct is often to hire more agents, but the smarter first

Read More »
Financial reporting and digital accounting technology.

Modernizing Expense Reporting and Reimbursements: How An AI Tool Helped Reduce Posting Time By About 10 Minutes Per Transaction

Project Overview Before implementing a new system, Virtua Solutions’ finance team was working through a highly manual and time-consuming process for payment requests and employee reimbursements. The accounting team had

Read More »
Virtua tree planting group photo

Virtua Organized A Tree-Planting Activity in Line with the Company’s Anniversary

Monday, September 14, 2026, was another meaningful and purposeful day for Virtua Outsourcing Solutions. As part of the company’s anniversary celebration, Virtua’s Eco Champs kicked off the week with a

Read More »
Employees running for charity challenge

Steps for a Cause: Virtua Solutions Outsourcing’s Anniversary Step Challenge

As part of Virtua’s anniversary celebration, team members participated in Steps for a Cause: The Anniversary Step Challenge, an activity that promoted teamwork and giving back. The goal was to

Read More »

Customer Success at Scale: Building Proactive CS Programs With a Hybrid Onshore‑Offshore Model

Most SaaS companies don’t lose customers because of a bad product. They lose them because nobody noticed the warning signs until it was too late — a lapsed login, an

Read More »
Team collaborates on business growth

Setting CSAT, NPS, and Response Targets With an Offshore SaaS Support Team

Handing off customer support to an offshore team is a big step for any SaaS company, and the question that follows almost immediately is: how do we know it’s working?

Read More »
Load more articles

Do You Want To Boost Your Business?

drop us a line and keep in touch

Contact Us

Virtua Solutions is a Philippine-based team of outsourcing experts. We aim to bring the best Filipino talents to companies worldwide so these businesses can provide MORE to their own clients. Our services will meet your every business needs and we will bring the best remote teams wherever you are.

QUICKLINKS

  • Home
  • About Us
  • Services
  • Resources
  • Careers
  • Contact Us
  • Privacy Policy

OFFICE ADDRESS

  • Unit 3006 One Corporate Centre, Julia Vargas Ave., Ortigas Center, Pasig City, NCR 1605

© 2026 Virtua Solutions Outsourcing Co All rights reserved