Whoever said words can’t hurt has never worked in the customer support industry or he’d know the world of pain that comes from the slightest mishap in phrasing. Navigating a call, especially one from an irate customer, is like walking through a minefield. One misstep can cause a client to flare-up and totally put the […]
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As companies race to expand their operations, they are turning to outsourcing to fill their workforce needs. But while these companies know the benefits that outsourced talents offer, they would also want to know the cons involved. Here is a quick cost-benefit analysis of outsourcing to help you decide whether to adopt it. . A
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Remote workers have become indispensable for many businesses nowadays. They let companies continue their operations beyond the usual office hours. But getting the right remote workers for the job can be challenging. Here is a useful guide on how to spot perfect candidates and bring them in with your hiring process. The qualities to look
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In recent years, the Philippines has become one of the popular destinations for outsourced work from all over the world. But to get the right talents and good results, companies need to understand how the local industry works. Here is a quick guide on outsourcing in the Philippines and how to better take advantage of
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The advent of telecommuting and remote work has allowed many people to work from anywhere they want, even at the comforts of their homes. But while this is a welcomed development, it does introduce a challenge for remote teams. With members not seeing each other face to face, the team can end up having weaker
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Guiding your team to do their work can be challenging if you are in a remote office set up. The lack of physical presence often makes it hard to teach your team and deliver certain points. But it is not far from viable. Here is a handy guide on how you can develop an effective
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With the growth of freelancing, companies now have more options any time they need good talent. But sifting through the multitude of applicants can be a challenge. To help you better screen potential talent, here is a guide to building an effective interview process. Building your interview process To better narrow down the long
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