Virtua Solutions: Taking Pride In Our Diversity

July 23, 2024
Virtuasolutions Marketing

In its pursuit of delivering the best outsourcing services available, Virtua Solutions has brought together some of the best talents. And that thriving crew, with their diverse personas have become essential for our success. Discover how we celebrate that diversity.

Why Diversity And Inclusivity Matters To us

Diversity and inclusivity contributes to business success. A diverse company enjoys greater productivity, as more talents bring unique perspectives and approaches.

Meanwhile, an inclusive work environment helps us fully tap that diversity. It fosters mutual respect amongst colleagues, encouraging everyone to contribute to the organization’s goals. It also helps create a more positive environment where everyone feels they belong.

Ultimately, diversity and inclusion help us grow professionally and personally. We get to learn from different colleagues and we are able to apply these lessons not just in our work. We also use it in our personal lives and activities outside the office.

But How Diverse Are We At Virtua?

As a growing company, Virtua is now past the 100-employee mark.

And it’s a diverse bunch! A large section of our crew is in the provinces across the country, some as far as Cebu or Davao. A few of our agents are even based in other countries, making us truly international.

Beyond the diverse locations, Virtua is also home to people with diverse backgrounds.

We run across different age and professional experience groups, from the fresh-out-of-college 20-somethings to the 40-year-old BPO veterans.

Virtua is also proud to be a haven for people across the gender spectrum. We have always been open to those with different preferences and we encourage our employees to express themselves in the way they love the most.

The Challenges That Come With That Diversity

That diversity is exciting, as we have a lot of opportunities to learn from different people.

But it is also challenging.

One of the biggest challenges we have is how to bring everyone closer. As a company running on a fully remote setup, we don’t have plenty of time to meet in person. This can arguably create a disconnect between team members.

We also have to face the task of dealing with many different personalities. Each of these personalities brings something new to the table. We have to find the right approach to bring these personalities together and make them successfully team up.

There is also the challenge of dealing with conflicts. The diverse personalities mean that a clash is inevitable at some point. The challenge lies in resolving these conflicts satisfactorily and ensuring they never happen again.

Virtua’s Road To A More Inclusive Work Environment

But we at Virtua are ready to take on these challenges. It has always been our goal to create a more inclusive work environment where people thrive.

We strongly value creating a warm and welcoming atmosphere for everyone in the virtual office by doing the following things.

Creating A Culture Of Mutual Respect

Creating an inclusive work environment goes beyond just warm greetings. We fully understand that for an inclusive work environment to prosper, it should run on mutual respect. So how do we develop that mutual respect?

It all begins with creating a more open space for everyone. We use various online communication tools like chat to keep in touch with team members. Virtua encourages members to go beyond work discussions and talk about their interests.

These lighter conversations help our employees find common ground with each other. Through common grounds, we become closer to our peers.

We also take an active approach to instilling the value of mutual respect into employees. Through various training and awareness programs, we learn why diversity should be a part of our social lives. We ensure that these training opportunities are accessible for both leaders and rank-and-file so that everybody learns.

Creating Better Policies

Virtua also believes that policymaking isn’t just for the higher-ups.

If we want to build an inclusive workplace, those affected by these policies should also be involved.

We hold frequent consultations to get their insights on proposed policies.

We also encourage employees to suggest new policies. Being on the ground, our agents are the ones who frequently encounter diversity and inclusivity issues. Thus, they can provide great insights into what steps to take for these principles.

Virtua: A Proud Supporter Of The LGBTQ+ Community

Virtua is proud to declare its support for the community.

Being a member of the community himself, our founder Francis Guintu strongly advocates equality for everyone.

As such, he has made inclusivity an essential foundation of the company.

Francis champions that inclusivity by being a role model. He welcomes each new hire and encourages them to enjoy their stay to the fullest. Francis is also accommodating to employee questions.

Celebrating Virtua Employees

Expressing our support for the community goes beyond issuing statements. We openly encourage our members to show who they are and showcase their individuality. Be it in something as simple as their choice of nicknames and pronouns to how they choose to dress in public.

And we celebrate the victories and successes of our employees, whether it’s a personal win in their daily lives or a major career achievement. We also share it as an encouragement for other employees.

Resolving Issues of Discrimination

While we have yet to encounter a significant issue, we fully understand that discrimination is always a concern. Thus, we encourage employees to report any instances of it.

Virtua has made reporting easy for everyone so these issues can be resolved as early as possible.

We also ensure that the resolution process is transparent.

Each side of the matter knows what is happening in the arbitration and we provide a thorough explanation of the final decision. All these ensure that the outcome will be satisfactory and fair to both sides.