With information technology being one of the essential components of modern businesses, you want to ensure that it works accordingly. However, some companies might find it hard to do on their own. That is where managed services come into play. But how does it work, and how can you get more with outsourcing this crucial function? Let’s explore it further.
What Are Managed IT Services?
A managed service is any IT task handled by a third-party provider. While this definition might seem broad, it is used for a specific IT outsourcing effort.
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That would be the services where the provider don’t just handles the actual IT task. They also manage the tools and functionalities associated with these. The client then pays for a fixed charge for the service.
Why Go With Managed IT Services
So, you might wonder what managed services can offer for your business. Here are the main ones that will convince you to take advantage of it.
Filling The Skills Gap
One reason you often struggle to accomplish your IT-related tasks is because you don’t have the needed talent yet. Building the department will take a long time as you look for the right members. However, your IT tasks can’t always wait for that.
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Managed services help you here by bringing in the needed skills. And it isn’t just the ones directly involving the task. Since they cover infrastructure management too, providers bring talents for these areas. That eases another burden from your fledgling IT team.
Reliability
Being at the core of your business, you want to ensure that your IT operations are reliable. Managed services also give you that benefit. They run 24/7, giving you a round-the-clock update on the status of your IT tasks. They can also quickly adapt their services to fit your changing IT needs, ensuring continuity.
Better Scalability
At some point, you might want to make your IT department larger to meet greater demands. As is with initially building your IT department, expanding it requires a lot of effort. However, managed services can help you with that matter.
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As mentioned, these providers can adapt their service to match your growing needs. They can even devise new processes as you need. That makes it easier for you to create a long-term growth plan for the department.
The Types Of Managed IT Services You Can Get
As it is, managed IT services cover a large selection of areas. However, you can break them into several categories. The following are the most common ones that you will encounter.
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Remote IT Infrastructure Monitoring
This is one of the common types your business will encounter. As the name says, it’s primarily about managing the servers, workstations, or other tools your team uses remotely. They are popular with companies that have offices in different locations. This type of service makes it easier for companies to keep track of the operations of these separate offices.
Managed End-User Services
At the other end of the spectrum, you have services meant to cater to the people using your IT tools. That could be both employees and customers. These services help end-users better utilize your IT tools. These services usually come as a help desk that users can access anytime they need assistance.
Project-Based Managed IT Services
Sometimes, you might need a certain IT tool or task for a single project. Instead of getting a full-fledged provider for the job, you can get a project-based one. These providers are typically the smaller ones that you can connect with for faster deployment. Beyond the management of IT assets, the provider can also help you with project scheduling and management.
Security Services
This type of managed service focuses exclusively on security. Their main thrust is often in data security and assisting in systems security. The provider might entirely own the service, or they can work with security firms for the task.
Backup Management
A very specific service you would want to take advantage of is backup management. It is especially crucial if you have plenty of sensitive data to take care of. Here, the provider handles all the regular backup work. They can either manage your file servers or house the data on their servers.
Getting The Right Solution For Your Managed IT Services
Depending on your needs, you can get these services separately or under a single provider. Whichever way you, you need to look for the right managed service solution. That is where we at Virtua come in. We are ready to provide you with a comprehensive answer to this matter.
Providing The Technical Support You Need
Having reliable technical support is one of the pillars of an effective managed service. And Virtua is ready to provide just that. Our roster has some of the best IT specialists to help you run your systems.
Additionally, we can help you seek more specialist personnel. Our HR agents will build a custom hiring process to ensure you can get the best candidates for the task at hand. We also help in onboarding these tech specialists into your system.
Providing People Support
However, effectively managed IT services aren’t just about the equipment alone. You also want to help the people using all these services. Virtua will provide you with support for this one as well. We guarantee that your team and customers can make the most of these services.
First off, our team will ensure that all the relevant resources for these services are within the reach of users. Our agents can also serve as a help desk in case they need assistance or for escalating concerns to your tech team.
Ensure Well Managed IT Services With Our Help
Using managed IT Services can help a lot in ensuring that your business can effectively operate and serve customers. And if you want the best solution, Virtua is here to deliver it to you. Contact us today and let’s do more for your business.