Artificial intelligence has become one of the biggest tech trends in recent years. So, it isn’t surprising that you will find it almost everywhere, including various business processes. But it can sometimes feel as if there is something it lacks. What is missing is the so-called human touch. But how does it work exactly and […]
Artificial Intelligence: Adding MORE Of That Human Touch Read More »
While you might not realize it, good customer service is crucial for business-to-business engagements. And just like its B2C counterpart, B2B customer service is undergoing many exciting changes. Let’s see what 2024 holds for the field and discover how Virtua Solutions can help you get more out of these. 2024 B2B Customer Service Trend No.
B2B Customer Service in 2024: What It Will Look Like Read More »
Understanding the customer is one of the essential keys to delivering great service to them. But there is more to it than just getting their demographic data or preferences. You will also need to understand their mindset on things. That is where sentiment analytics comes into play. Let’s find out what it offers and how
Outsourcing Sentiment Analytics And Better Understanding Customers Read More »
Delivering a great experience to customers is always the goal of businesses. However, what they want to experience can change over time. And you should be ready for it. So, let’s look at what customer experience will look like in 2024 and learn how you can fare better. The Evolution Of The Omnichannel Customer Experience
Customer Experience: What It will Look Like in 2024 Read More »
A personalized service is something many companies aim for. After all, this is a great way to attract and build a loyal customer base. As such, many sought new ways to provide that kind of service. With that, the realm of customer personalization has become a very exciting one. Here are the trends 20224 will
The Customer Personalization Trends 2024 Will Bring Read More »
With travel becoming more commonplace again, the hospitality service is once again experiencing a boom. However, this also means these services can expect a deluge of arriving guests. Luckily, Virtua has just the right outsourcing solution. Let’s take a dive and discover how it will help you make your guests enjoy their stay. The Guest
Outsourcing Guest Support Needs: The Solution Virtua Offers Read More »
Customer recommendation is always a great way to boost your startup business. But getting that is not always easy work. This is where the net promoter score becomes a crucial metric. But how does it work exactly and how do you use it? Let’s find out. Understanding How The Net Promoter Score Works In its
Startup Business 101: How Virtua Can Help You Tap Net Promoter Scores Read More »
When running a SaaS startup company, you have to ensure your customers get the help they need. And for that, having a client portal is always a great idea. But while you can build that portal from the ground up, using premade software can save you a lot of development. Of course, the next question
Startup Company Guide To The Best SaaS Client Portal Software Read More »
For a startup business, knowing how effective you are in delivering an excellent customer experience is a must. After all, it will help you chart your future course. But getting that picture can sometimes involve a lot of guesswork. One way of making that work easier is by doing a customer experience maturity assessment. But
Startup Business Customer Experience Maturity: Making Your CX Grow MORE Read More »
Getting feedback from customers is essential for the operations of a startup business. After all, this feedback serves as the basis of your improvements. But gathering and acting upon this feedback can be a lot of work. That is where customer advisory boards can be effective partners. They can help you better understand your customer
Startup Business Customer Advisory Boards: Getting MORE From Them Read More »