Author name: Roger Decierdo

startup business net promoter score

Startup Business 101: How Virtua Can Help You Tap Net Promoter Scores

Customer recommendation is always a great way to boost your startup business. But getting that is not always easy work. This is where the net promoter score becomes a crucial metric. But how does it work exactly and how do you use it? Let’s find out. Understanding How The Net Promoter Score Works In its […]

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startup business culture of innovation

Startup Business 101: Fostering An Innovative Work Culture

Innovation is one of the essential elements driving the evolution of a startup business. But while you might be at the forefront of developing new ideas, there is more to it within your company. That would be the very people you are working with.  Being able to tap into this pool of innovation can definitely

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Mobile Legends

Virtua Solutions Crowns First Ever Mobile Legends Champs In Exciting Tourney

The BPO eSports scene witnessed a clash of legendary proportions last July 15, as Virtua Solutions held its first Mobile Legends tournament. And after the force battles, one team emerged victorious.  A Three-Way Match Unfolds The tournament began with an elimination round for the three teams. Each team got to play two matches against the

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artificial intelligence and outsourcing what chatgpt says

Outsourcing And AI: What ChatGPT Thinks About It

Author’s Note: All the responses here were generated during a single session with ChatGPT for continuity. The responses are slightly edited or trimmed to fit the desired article length.  Some outsourcing questions have also been removed for brevity. With artificial intelligence becoming more powerful in the last few years, many have wondered how it will

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startup business customer service errors

Startup Business 101: Dealing With Customer Service Errors

Good customer service is at the heart of any successful startup business venture. But as your patrons grow in number, it can be a challenge to maintain that, here, you will soon encounter various service errors that can mar the customer experience. So, how can you better handle and triumph over these errors? Let’s discover

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Startup Business Guide To Getting MORE From Robotic Process Automation

For a startup business, streamlining various processes is a must. It helps ensure that you can deliver the goods or services your customer wants. On the other hand, it aids your team perform its duties more effectively.  One of the newest strategies for this purpose is robotic process automation. But how does it work exactly?

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