Roger Decierdo, Author at Virtua Solutions Outsourcing: Expert Outsourcing Agency & Offshore Solutions in the Philippines

Mobile App Onboarding: Help Users Master Your App

Mobile apps have become a popular marketing tool these days, with companies launching their own apps almost daily. This is not surprising since you get both a promotional tool and

Five Lead Generation Techniques That Draws More Customers

Leads are important tools for businesses, as each of them can bring in a potential customer. Thus, companies would want to gather as many as possible. But how do you

Mastering Customer Emotions For Complaint Resolutions

When dealing with customer complaints, support agents try to find solutions as fast as possible. But this is just part of the work to be done. Being able to keep

Social Media For Customer Service: Finding a Better Approach

Ever since its introduction more than a decade ago, social media has become a vital customer support channel for businesses. But are you using it to the fullest? Let’s explore

Appointment Setting: The Secrets That Will Attract More Prospects

Sales is the lifeblood of any company. After all is said and done, we will always look at the bottomline. That is why sales leads are hugely important. But how

Customer Support

COVID-19 Business Recovery Plan: How Companies Can Rebuild

When the COVID-19 pandemic hit in 2020, it left whole industries unprepared. The wide-scale work stoppages and lockdowns crippled business operations. Companies were faced with the challenge of trying to

A Remote Team Feedback Loop To Boost Efficiency

A significant challenge for remote teams is keeping track of everything happening to the group and its members and then responding to issues that show up. Since the team is

Remote Office Budget: Spend It Right

A virtual office is often seen as a more affordable means of running a business. And in post-pandemic times, a remote office can even be considered essential. But one question

Rogelio Decierdo

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