Roger Decierdo, Author at Virtua Solutions Outsourcing: Expert Outsourcing Agency & Offshore Solutions in the Philippines

Chatbots And Human Agents: Bring Them Together

Chatbots and human agents are considered as two effective means of responding to customer inquiries. The former offers a quick way to respond to questions while the latter gives that

Quality Assurance In Customer Service: How Do You Track It?

Being able to provide your customers with adequate support is essential to build a stronger relationship with them. And for you to do that on a consistent manner, you need

The Soft Skills Competent Customers Service Agents Should Have

When hiring customer support agents, companies often focus on the hard skills that are required for the job, like language proficiency or technical knowledge. However, there is another set of

5 Difficult Customers and How to Deal with Them

Being able to adequately serve customers is central to building a good relationship with them. But, sometimes, you come across people who seem too hard to deal with. Let’s take

The Lead Generation Tools That Will Make Your Business Grow

Lead generation is a vital activity for businesses to draw in more customers and create sales. But it is also a tedious effort, with sales teams often going after thousands

Remote Worker Hiring: A Handy Guide

Remote workers have become indispensable for many businesses nowadays. They let companies continue their operations beyond the usual office hours. But getting the right people for the job can be

Outsourcing In The Philippines: What You Should Know

In recent years, the Philippines has become one of the popular destinations for outsourced work from all over the world. But to get the right talents and good results, companies

The Social Media Management Tools To Boost Your Online Presence

Having a strong presence in social media is always a good strategy for any business. But trying to manage several accounts on different sites can be a daunting task. Luckily,

Employee Monitoring: How You Can Do It Right

For companies running remote offices, keeping track of the work done by their members is a vital task. After all, they don’t have the luxury of just dropping by each

Customer Issue Resolution: Do It In Four Steps

One of the most important goals of customer service is to satisfactorily resolve customer issues. But fulfilling it can be surprisingly hard. That is why you need to have a

Rogelio Decierdo

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