Roger Decierdo, Author at Virtua Solutions Outsourcing: Expert Outsourcing Agency & Offshore Solutions in the Philippines

Icebreaker Activities to Engage your Virtual Team

Working remotely can be a dull affair. Compared to the office, you often don’t have someone to banter with while doing work. As such, managers should be ready to step

Overseas Outsourcing: Get Great Talents From Around The World

When outsourcing work, you would want to have a large source of talent so that you can get the right one for the job. Luckily, the modern outsourcing environment lets

Support Ticket System Rundown: The Best Options For Your Team

One of the challenges of customer support is keeping up with all the requests coming in. This is especially the case when you need to handle hundreds of customer requests

An Employee Assistance Program That Will Support Your Team

The modern work environment is often a challenging place for employees. And events like the COVID-19 pandemic made it harder. In all of these, companies need to be ready to

Customer Loyalty Program: Keep Patrons Coming Back!

Providing good service to your customers is always an effective way to get them coming back. But if you want to build a strong customer base, you need to take

A Strong Outsourcing Partnership: How To Better Work With Your Contractors

Outsourcing has provided companies with new ways to expand their businesses. From boosting their workforces to streamlining their processes, these benefits have become vital in the competitive business scene. But

Social Media Listening Tools To Keep Track Conversations About Your Brand

Knowing how people talk about your brand on social media would help a lot in crafting an effective online marketing strategy. But it is not always easy to keep tabs

Outsourcing And Automation: Harness Both To Expand Your Business

When expanding business operations, you often have two options for meeting increased demands. One to outsource some of the work you are doing, while the other is to automate it.

Conflict Resolution: How To Keep Your Remote Team Together

It’s always great to work when everyone on your team is in harmony with each other. But that is not always the case. Conflicts between members can arise at any

Turn Chat Into A Potent Customer Support Channel

Chat is considered as one of the most effective forms of customer support, as it provides customers with real-time responses for their problems. But it can also be very challenging

Rogelio Decierdo

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