Roger Decierdo, Author at Virtua Solutions Outsourcing: Expert Outsourcing Agency & Offshore Solutions in the Philippines

A Strong Start With The Right Customer Service Metrics

Keeping tabs of your outsourced customer service is vital for ensuring that your startup business is on the right track. But with hundreds of variables, it can be a challenging

Positive Scripting Tricks For Better Customer Service

Creating customer service scripts helps agents quickly respond to service requests. But these scripts can sometimes feel dull, uninspired, and, and ineffective at connecting the company with its customers. What

A Leadership Development Program For Remote Teams

As remote work becomes the norm nowadays, companies don’t just need people who can work effectively in this setup. They also need people who can lead teams in such environments.

Get 5-Star Customer Service From The Specialists

Outsourcing customer support tasks can be tricky. You will often worry about whether these outsourced agents can provide the right kind of service. For that, you should consider getting customer

Virtua Solutions Ends 2020 With A Rocking Virtual Party

Virtua Solutions Outsourcing capped the year 2020 with a bang as it held its first-ever virtual Gala party on Dec. 19. Members had a fun night even in the comforts

Outsourcing Pitfalls You Should Watch Out For

Outsourcing is a useful tool for businesses looking to expand their reach. With it, they can increase their team faster and better position themselves. But it is far from a

Post-COVID Remote Work: Into A Brave New World

The COVID-19 outbreak has had a significant impact on work environments all over the world. Because of the strict quarantine rules, remote work has become the norm. But as the

Holiday Customer Service: Getting Your Team Ready For The Christmas Rush

With the holidays fast approaching, regular folks are not the only ones excited. Companies also look forward to the season as it means more customers. But with all those customers

Customer Service Trends You Should Look Forward to in 2021

With 2020 down to its last few months, companies complete yet another year of customer service work. And as we bring the year to a close, many will start looking

Top Countries Where You Should Outsource To

Deciding on where to outsource your business is just as crucial as knowing when the right time to outsource is. The complex process you had to go through when hiring

Rogelio Decierdo

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