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Building Social Relationships In A Remote Team

Work-from-home setups have shifted from being an option to a choice by many companies. Considering all the expenses of both employees and employers when running a physical office, the usual 9-5 working hours have been replaced with the flexibility of working anytime and anywhere. But, the one caveat of working remotely is the little to

How Good Customer Service Can Double Your Revenue

“Improve customer service, increase sales”. This saying holds true across all industries and businesses. A study from the Corporate Equality Index (CEI) showed that when a company offers good customer service, 86% will pay more, and 40% will buy more. It has also been found out by White House Office of Consumer Affairs that superior

How to Win Over Irate Customers

There is no denying that the foundation of a company’s success hinges on customer satisfaction. After all, the consumers are the ones who open the flood gates of revenue, which allows a business to prosper. So, it goes without saying that companies must put a premium on their customer service at all times. Still, crisis

5 Strategies to Drive Customer Loyalty

As companies continue to infuse a substantial amount of capital into their marketing efforts to gain new customers, they tend to spend much less to drive customer loyalty. About 80% less. But that does not mean customer retention is less important, it is just that it simply costs less. Winning over new customers costs 5

WHAT NOT TO SAY TO CUSTOMERS

Whoever said words can’t hurt has never worked in the customer support industry or he’d know the world of pain that comes from the slightest mishap in phrasing. Navigating a call, especially one from an irate customer, is like walking through a minefield. One misstep can cause a client to flare-up and totally put the

Outsourcing Costs And Benefits: Understanding What It Offers

As companies race to expand their operations, they are turning to outsourcing to fill their workforce needs. But while these companies know the benefits that outsourced talents offer, they would also want to know the cons involved. Here is a quick cost-benefit analysis of outsourcing to help you decide whether to adopt it. . A

Getting The Right Remote Workers: A Handy Guide

Remote workers have become indispensable for many businesses nowadays. They let companies continue their operations beyond the usual office hours. But getting the right remote workers for the job can be challenging. Here is a useful guide on how to spot perfect candidates and bring them in with your hiring process. The qualities to look

A Quick Guide To Outsourcing In The Philippines

In recent years, the Philippines has become one of the popular destinations for outsourced work from all over the world. But to get the right talents and good results, companies need to understand how the local industry works. Here is a quick guide on outsourcing in the Philippines and how to better take advantage of

Get your remote workers closer

Getting Your Remote Workers Closer Together

The advent of telecommuting and remote workers has allowed many people to do their jobs anywhere they want, even in the comforts of their homes. But while this is a welcomed development, it does introduce a challenge for virtual team engagement. With members not seeing each other face to face, there is a risk of

Remote Team Coaching: How You Can Do It The Right Way

Guiding your team to do their work can be challenging if you are in a remote office set up. The lack of physical presence often makes it hard to teach your team and deliver certain points. But it is not far from viable. Here is a handy guide on how you can develop an effective

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Virtua Solutions is a Philippine-based team of outsourcing experts. We aim to bring the best Filipino talents to companies worldwide so these businesses can provide MORE to their own clients. Our services will meet your every business needs and we will bring the best remote teams wherever you are.

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