What is Workplace Bullying? When defining bullying, different variations and ideas come to mind. However, it doesn\’t matter if this abuse happens in school or the workplace. It is bullying as long as it is categorized as a persistent pattern of mistreatment from those around you. Workplace bullying is a type of bullying that occurs […]
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The way companies operate have changed overtime. Before, acquiring talent means considering how close they lived to the office. Today, more companies, small-scale or giants, hire the same experienced individuals wherever they are in the world. That\’s what we call outsourcing. But the big question is, when is the right time to outsource? Whether you
Outsourcing For Your Company: When To Start? Read More »
Customer Service can make or break a company. That is why companies hire talented and experienced customer service representatives to ensure high quality output. However, hiring seasoned employees is just the initial step. If the company really wants to expand the knowledge, efficiency, and productivity of their support reps, a formal CSR training program is
CSR Training Program Development 101 Read More »
Work-from-home setups have shifted from being an option to a choice by many companies. Considering all the expenses of both employees and employers when running a physical office, the usual 9-5 working hours have been replaced with the flexibility of working anytime and anywhere. But, the one caveat of working remotely is the little to
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“Improve customer service, increase sales”. This saying holds true across all industries and businesses. A study from the Corporate Equality Index (CEI) showed that when a company offers good customer service, 86% will pay more, and 40% will buy more. It has also been found out by White House Office of Consumer Affairs that superior
How Good Customer Service Can Double Your Revenue Read More »
There is no denying that the foundation of a company’s success hinges on customer satisfaction. After all, the consumers are the ones who open the flood gates of revenue, which allows a business to prosper. So, it goes without saying that companies must put a premium on their customer service at all times. Still, crisis
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As companies continue to infuse a substantial amount of capital into their marketing efforts to gain new customers, they tend to spend much less to drive customer loyalty. About 80% less. But that does not mean customer retention is less important, it is just that it simply costs less. Winning over new customers costs 5
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Facebook, Instagram, and Twitter are some of the most popular social media platforms we use daily. Updating, curating, and managing each one takes effort and time. So to help keep you organized, we’ve researched the best tools you can use to manage your social media presence. We’ll look at social media management and understand how
Top Social Media Management Tools Read More »
Whoever said words can’t hurt has never worked in the customer support industry or he’d know the world of pain that comes from the slightest mishap in phrasing. Navigating a call, especially one from an irate customer, is like walking through a minefield. One misstep can cause a client to flare-up and totally put the
WHAT NOT TO SAY TO CUSTOMERS Read More »
Artificial intelligence continues to make its presence known in the business arena. That is to say, it shapes how we conduct our work processes. It streamlines our business solutions and enhances the efficiency and productivity of our organization. There is vast potential in the use of AI for quality assurance. It redefines parameters for automation,
How AI is Elevating Quality Assurance for Customer Support Read More »